Brand

Showing individual MyRepublic VDSL broadband reviews

How did the switch go?

3

Customer Service

4

Clear Billing

5

Any comments?

The initial connection was very long. They supposed to connect us with fibre in our previous house. Actually, we lived in a unit. It took about 2 months for them to do it. After that, they had troubles with the owner of the other unit as he was unhappy about visible cables around his part of the house. So as it turned out they had not realized that this house has 2 different owners. It was an unpleasant experience.

How did the switch go?

4

Customer Service

4

Clear Billing

4

Any comments?

How did the switch go?

5

Customer Service

4

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

Just perfect. Nothing to complain about : all good!

Showing individual MyRepublic FIBRE broadband reviews

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

4

Any comments?

Fibre not as fast as I expected/hoped.

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

4

Clear Billing

4

Any comments?

How did the switch go?

2

Customer Service

4

Clear Billing

4

Any comments?

How did the switch go?

1

Customer Service

1

Clear Billing

1

Any comments?

Terrible!!! The sooner our contract ends the better! We still struggle with our connection. We're onto our 3rd modem now as you can't have more than 2 things connected to the internet at any one time. The email bill never matches what the actual account is. I've had arguments with one call centre lady there more than once when phoning. I had to tell her to write down the lights that were / weren't working during one of the phone calls as she couldn't get it right when repeating back to me. I'm so gutted we signed up with these guys! What a huge mistake!!

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

2

Customer Service

2

Clear Billing

2

Any comments?

Very slow fibre, paying for a service I am not getting!

How did the switch go?

2

Customer Service

2

Clear Billing

2

Any comments?

Very slow fibre, paying for a service I am not getting!

How did the switch go?

1

Customer Service

1

Clear Billing

1

Any comments?

It was a terrible idea to switch to this ISP. Very slow internet, .... i am not getting the speed what i was promised. Waiting for the contract to end...

How did the switch go?

5

Customer Service

1

Clear Billing

5

Any comments?

Horrible service. The switch went off without a hitch. But since then I have had intermittent service with daily drops (2-3 or more times a day resetting the router). They finally sent me a new router which didn't work with the technician on the phone and then they accused me of never plugging it in! They also accused me of not being connected to the router?? (Well, DUH! If the router isn't up I can't connect to it can I?)Their customer service is absolutely shocking. They do not respond to emails, they only respond when you shame them on Facebook and then the response is sarcastic and unhelpful. They had rather blame their customer than take responsibility for their own dodgy equipment. I do not recommend this ISP.

How did the switch go?

1

Customer Service

1

Clear Billing

1

Any comments?

Poor sign up process, they do not ask for specific dates or provide the switch over dates they organize with UFF. Now i am having to pay another provider for a months service which is already disconnected

How did the switch go?

1

Customer Service

1

Clear Billing

1

Any comments?

Horrendous!!!! Customer service does not exist! They are a greedy, money grubbing arrogant organisation! Stay away!!!

How did the switch go?

1

Customer Service

1

Clear Billing

1

Any comments?

MyRepublic is not a member of the Telecommunications Dispute Resolution service. Therefore you are at their mercy if they decide to be unfair. Stay away from MyRepublic. There are plenty of other options from organisations who are not afraid to be held accountable. This company is not one of them!!!!

Google rating 3d550da73015d4619d871361ff35a16af6f9290008b572d3db617236fd96fcb5 +