An internet outage can be frustrating, especially when doing important online tasks. It could be due to a broadband outage by your internet provider or a local problem with your connection.
The best thing to do is contact your provider through customer service lines and ask about your broadband connection.
After that, use our Internet Outage Checker to get more info. You'll see the exact locations of network outages and statistics on network performance (in metric and imperial units). Try it now!
One of the leading causes is network congestion, which means too many people are accessing the same network simultaneously. This happens when your broadband provider limits the bandwidth distribution in your location.
Another cause could be bad weather. Natural disasters such as cyclones and earthquakes can affect network lines causing anything from a minor disruption to a significant outage.
One of the best ways to resolve internet connection problems is to troubleshoot the router. It resets your data, and eliminates network congestion, internet speed fluctuations, and other issues.
Unplug the router and wait for a minute or two before replugging. If you still experience slow internet after doing this, you can manually reset your router by pressing the small button at the back for 30 seconds to 1 minute.
You can use our Internet Speed Test to analyze your internet performance.
In both cases, your internet connection will be down for a while. The difference, however, is that outages due to network congestion can be fixed, while running out of data will require to top up your plan.
To avoid this problem in the future, consider switching to some of these affordable unlimited broadband plans.
If you have a broadband router that relies on a power source, your internet will automatically shut down if a power outage occurs. However, hotspots and satellite broadband options may still work during blackouts.
If you live in an area prone to outages, consider wireless or mobile broadband deals rather than fibre broadband or landline internet services.
For concerns about your internet, you should contact your broadband provider. They can tell you what caused the outage, how long it will last, and more.
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