Showing individual Compass FIXED WIRELESS broadband reviews

How did the switch go?

1

Customer Service

1

Clear Billing

1

Any comments?

Showing individual Compass VDSL broadband reviews

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

so far so good

How did the switch go?

3

Customer Service

1

Clear Billing

5

Any comments?

The Customer service is terrible

How did the switch go?

2

Customer Service

4

Clear Billing

5

Any comments?

Just an issue with getting the internet set up for awhile but they sorted and didn't bill me for the first month because of the issue. Great customer service though and support team is nice and understanding.

Showing individual Compass Other broadband reviews

How did the switch go?

1

Customer Service

1

Clear Billing

1

Any comments?

Worst internet provider in the country!Signed up, got connected, first day no internet - waited nine hours to speak to someone, various hold times and call back promises etc.Long story short, in six months my internet disconnected itself seven times, I learn t how to fix myself as calling their phone number from a mobile never gets any answers and you can be next in the queue for over an hour and then get cut off, they also ignore emails and block you on facebook when you call them out on their horrendous service.They tried telling me it was a problem with Chorus' connection into my house - so tell me why it works perfect EVERY SINGLE DAY since I changed providers?There is an entire facebook page dedicated to these guys and thier cowboy ways - look up Compass ComplaintsWhen they finally agreed to let me out of my contract (that they had already made void by not providing the service I had signed up for - several times) they said they would waive the early termination fee.....but then charged it anyway! And then fed me some codswallop line of I had to wait until XX day to do refunds as they could only do them one day a weekAVOID AVOID AVOID and make sure everyone you know, knows it too!

Showing individual Compass broadband reviews

How did the switch go?

1

Customer Service

1

Clear Billing

1

Any comments?

won’t answer calls because they are apparently busy. been trying to call for nearly a week now but they won’t answer calls,

Compass Broadband Reviews

Are these reviews helpful in considering your switch to Compass broadband?


Glimp values the experience of Kiwis who have used our services to get Compass broadband plans installed in their households. These experiences are important to us as they help our business grow and guides our future customers in making the switch to Compass.


Being one of New Zealand’s smaller internet service providers, Compass ensures that all its consumers are provided with no less than exceptional customer service. They also provide a diverse range of internet options including a fibre, VDSL, and ADSL that caters from casual to extreme users. It may not offer exclusive deals like the bigger providers, but they make sure to always deliver the cheapest deals without compromising on service.


Find out if Compass can offer you the best broadband speeds in your area. See how they fare compared to other internet providers in New Zealand.


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4.6

+
Bruce Thornley , 2024-12-10

Jordan was patient, pleasant and took the time to answer all of my questions. She made sure that I understood all the steps and was clear and concise in her replies. Jordan first verified that I was the person paying the bills and ascertained that my husband had already expressed a change to Pulse but wanted to speak with me first. As we are both older, we appreciate that Jordan had taken the time to ensure that we understood the importance of a smart meter as there are two dwellings on this meter.

Selena Hoani , 2024-10-16

Filomena had amazing customer service! She was very polite and respectful. She also was great at listening to my needs and offering solutions with options that had great savings. I would give her 10 stars if that was an option. If I decide to go ahead I would choose to go have her help me again. I have not had the best experience in the past with customer service reps so I would like to thank her for making this experience a good one. Kind Regards, Selena

Sandra Aikin , 2024-11-26

My discussion with Tyron Kumar went very well. He was very patient and polite with my lack of knowledge of GBs etc. On the basis of our conversation I felt confident enough to change to 2 degrees immediately. I didn't give five stars because the sound was poor. It seemed as if there was a constant noise in the background and Tyron's voice had a slight echo as well.

Shelley Bruce , 2024-10-14

Thanks for the call and check in. You recommended I stay with my current provider as the rates were top notch. I'll touch base again in the next 12-18 months, you made it super easy. Great friendly and confident salesperson.

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