Showing individual Compass FIXED WIRELESS broadband reviews

How did the switch go?

1

Customer Service

1

Clear Billing

1

Any comments?

Showing individual Compass VDSL broadband reviews

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

so far so good

How did the switch go?

3

Customer Service

1

Clear Billing

5

Any comments?

The Customer service is terrible

How did the switch go?

2

Customer Service

4

Clear Billing

5

Any comments?

Just an issue with getting the internet set up for awhile but they sorted and didn't bill me for the first month because of the issue. Great customer service though and support team is nice and understanding.

Showing individual Compass Other broadband reviews

How did the switch go?

1

Customer Service

1

Clear Billing

1

Any comments?

Worst internet provider in the country!Signed up, got connected, first day no internet - waited nine hours to speak to someone, various hold times and call back promises etc.Long story short, in six months my internet disconnected itself seven times, I learn t how to fix myself as calling their phone number from a mobile never gets any answers and you can be next in the queue for over an hour and then get cut off, they also ignore emails and block you on facebook when you call them out on their horrendous service.They tried telling me it was a problem with Chorus' connection into my house - so tell me why it works perfect EVERY SINGLE DAY since I changed providers?There is an entire facebook page dedicated to these guys and thier cowboy ways - look up Compass ComplaintsWhen they finally agreed to let me out of my contract (that they had already made void by not providing the service I had signed up for - several times) they said they would waive the early termination fee.....but then charged it anyway! And then fed me some codswallop line of I had to wait until XX day to do refunds as they could only do them one day a weekAVOID AVOID AVOID and make sure everyone you know, knows it too!

Showing individual Compass broadband reviews

How did the switch go?

1

Customer Service

1

Clear Billing

1

Any comments?

won’t answer calls because they are apparently busy. been trying to call for nearly a week now but they won’t answer calls,

Compass Broadband Reviews

Are these reviews helpful in considering your switch to Compass broadband?


Glimp values the experience of Kiwis who have used our services to get Compass broadband plans installed in their households. These experiences are important to us as they help our business grow and guides our future customers in making the switch to Compass.


Being one of New Zealand’s smaller internet service providers, Compass ensures that all its consumers are provided with no less than exceptional customer service. They also provide a diverse range of internet options including a fibre, VDSL, and ADSL that caters from casual to extreme users. It may not offer exclusive deals like the bigger providers, but they make sure to always deliver the cheapest deals without compromising on service.


Find out if Compass can offer you the best broadband speeds in your area. See how they fare compared to other internet providers in New Zealand.


Have you switched to Compass using our comparison tool? We value all of your experiences - both good and bad - so we’d love for you to leave us a review! Click here to rate our service.


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Comparing can help reduce your monthly costs significantly! By comparing different plans from the best providers in NZ, you can find a tailored result that matches your needs perfectly – it’s that quick and easy! And best of all – it’s free! In just a few minutes, you can switch to a comprehensive deal and start saving money today!


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About glimp

glimp is a comparison website for utilities such as broadband, power and gas. glimp has helped thousands of New Zealanders find the best broadband deals since January 2016. The glimp.co.nz broadband comparison and switching service is designed to help you save time and money by finding you the best broadband deal from the right provider, and at the best price.


4.5

+
Mei Foong , 2024-07-24

Joshua has been great in helping sorting out internet connection for my new home! Very knowledgeable on the marketplace pricing! Makes this exercise a breeze! Glimp is absolutely well recommended and trusted 👍

Hanish Parmar , 2024-06-14

Awesome call taken by Joshua Solomone. He understood my requirements related to power and gas, did his investigations to find the best alternative service provider for me and found the best one available in the market. Not only that, Joshua also made sure that I got the best deal too.

Rebecca Wilson , 2024-06-06

Jordan has a very pleasant phone manner, even saying I sound younger than I am (blush) and noted my birthday was coming up soon - very personable, lovely and friendly demeanour. Also conscientious, intelligent and professional. Thank you Jordan for making it easy for me gracefully :)

Tariq Islam , 2024-07-04

I recently had the pleasure of interacting with a customer service representative from Glimp and the experience was exceptional. From the moment I reached out for assistance, I was met with professionalism, friendliness, and a genuine willingness to help. Thanks Glimp for making it simple to navigate through various options for broadband.

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