Any comments?

Have been with them since 1990's. Never had reason to change.

Any comments?

They allowed my husband to cancel our joint bill and put only his name on a new one. They now refuse to give me ANY information including what type of meter we have attached to the house that my husband and I own.

Any comments?

It has cut our powerbill in half and its affordable

Any comments?

The power went up but household went from 4 to 2 adults

Any comments?

Its great that they can combine our power and gas and appear to give us a good discount, however i don't think that they are as 'advanced' as some other companies as they don't have an app, cannot show daily/weekly power usage. Would love if they were a bit more customer friendly in terms of our needs

Any comments?

Trustpower bought our locally owned power provider last year, so we really never switched to them in a sense. However when I have had to deal with them in issues regarding power and Internet they have been rude and unhelpful or unwilling to take no for an answer

Any comments?

They also supply my internet connection. A couple of minor issues with internet supply have been overcome and customer service great.

Any comments?

Costs doubled switching from Contact to Trustpower but am unfortunately in a lock in contract! :(

Any comments?

good reward system too

Any comments?

not the cheapest

Any comments?

Would be better if they could provide daily breakdowns as the bills I receive don't seem to have that on them

Any comments?

They still discounted my 15% off my first invoice, even though I was a day (or two?) late. Also gave me the 15% discount when my invoice went missing in the mail, and I didn't realize until about a week-10 days later.

Any comments?

Trust power is a little on the expensive side but definitely reliable and willing to work out payment plans as long as you keep them in the loop.

Any comments?

the 2 year contract with internet feels a bit tight though

Any comments?

I find them expensive but am stuck in a 2 year contract. I wasn't happy when they charged me $78.00 for me to switch my power to a new address. They are very strict on your bill being paid within 3 weeks of receiving it, you can't go over that time frame without calling them to sort a payment plan and they charge you extra fees as well as revoking your prompt payment discount. Over all not a great provider.

Any comments?

We got stuck in a 2 year contract, as we liked the internet deal

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We are on a fixed unit rate

Any comments?

Great service, i have power phone and internet with them. No problems, customer service is excellent, and the cheque before Christmas is a bonus!

Any comments?

Never had a problem with Trustpower. Great customer service for Power.

Any comments?

Good priced power. No complaints

Any comments?

Was a shame that they couldn't put the broadband disconnect on hold as we were moving and didn't have a new address to transfer to yet. It would have been nice instead of getting the fee that we could have had the option of transferring to enable us a month or two of fidnjng a house to transfer our connection to. Especially when the disconnect fee was over $500!

Any comments?

My power bills have been higher since I change over. I also have the internet with them and it's real slow and we also have to re start our wifi.

Any comments?

Great company locally based. Competitive prices when I signed up and locked in the rate with a sign up bonus. Have been great thus far!

Any comments?

I have been really impressed with their service and prices.

Any comments?

Staff are friendly but not very helpful but they try their best. Company seems disorganised and super expensive. Never again.

Any comments?

I like that they are NZ based and answer their calls quickly. Dislike the price of our power