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Showing 84 Trustpower Power Reviews

How did the switch go?
1
Customer Service
1
Clear Billing
3
Overall Satisfaction
1.7

Any comments?

Trustpower is the worst service that I have ever used. No customer support at all. Whenever I have issues, need to wait hours and hardly get hold of anyone.

How did the switch go?
1
Customer Service
1
Clear Billing
3
Overall Satisfaction
1.7

Any comments?

Trustpower fined $390K over misleading broadband offer

How did the switch go?
1
Customer Service
1
Clear Billing
3
Overall Satisfaction
1.7

Any comments?

Same as all the negative comments on here .Service-there is none existent,how are these clowns allowed to operate? Ask a question AND maybe they get back to you? Guess is just a New Zealand thing.

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

They should change the name to Untrustedpower! When I switched to another power provider, Trustpower called me and said I'm under the 24 months contract. I need to pay $195 to change the provider. So I cancelled the new sign up with a new power provider. Then I found the document, and I noticed that I was not under the contract.a (My 24 months contract finished in 2017!!) They lied to me to keep me. After I complained, they gave me conclusion of the investigation of the problem. However, they just said the old contract had not been removed. So the salesperson thought I'm under the contract. No way! I am pretty sure the sales lady told me a lie to get her incentive! Of course, I cancelled the Trustpower contract immediately!!

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

They should change the name to Untrustedpower! When I switched to another power provider, Trustpower called me and said I'm under the 24 months contract. I need to pay $195 to change the provider. So I cancelled the new sign up with a new power provider. Then I found the document, and I noticed that I was not under the contract.a (My 24 months contract finished in 2017!!) They lied to me to keep me. After I complained, they gave me conclusion of the investigation of the problem. However, they just said the old contract had not been removed. So the salesperson thought I'm under the contract. No way! I am pretty sure the sales lady told me a lie to get her incentive! Of course, I cancelled the Trustpower contract immediately!!

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Zero communication, you have to send multiple emails before getting a response, and then was put on hold for 35mins, only to be put through to the wrong department. Staff have no idea what they are doing. Application got lost. The rates are exteremly high, and you dont get your appliance for 8 weeks. Definitely not worth the hassel.

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Zero communication, you have to send multiple emails before getting a response, and then was put on hold for 35mins, only to be put through to the wrong department. Staff have no idea what they are doing. Application got lost. The rates are exteremly high, and you dont get your appliance for 8 weeks. Definitely not worth the hassel.

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

If there was a negative star rating, I would have loved to go with that. One of the biggest mistakes of my life was to sign up with TrustPower as my power and internet provider. It's not the price, it's their service and how much they value the customers. I'd rather have no power or internet than to be signed up with them. Over two years (unfortunately I was bound by contract) there have been several incidents where after multiple calls/chat sessions/email, I had to actually reach the directors to get my issues looked into. I won't go into the details but if you're reading this, don't sign up with these guys.

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

If there was a negative star rating, I would have loved to go with that. One of the biggest mistakes of my life was to sign up with TrustPower as my power and internet provider. It's not the price, it's their service and how much they value the customers. I'd rather have no power or internet than to be signed up with them. Over two years (unfortunately I was bound by contract) there have been several incidents where after multiple calls/chat sessions/email, I had to actually reach the directors to get my issues looked into. I won't go into the details but if you're reading this, don't sign up with these guys.

How did the switch go?
2
Customer Service
2
Clear Billing
2
Overall Satisfaction
2.0

Any comments?

Just finished contract and not going to go with them again, it

How did the switch go?
2
Customer Service
2
Clear Billing
2
Overall Satisfaction
2.0

Any comments?

Just finished contract and not going to go with them again, it

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Couldn

How did the switch go?
4
Customer Service
4
Clear Billing
1
Overall Satisfaction
3.0

Any comments?

Jumped on a 2 year contract paying $70 a fortnight then 2 months into the contract these pricks send me a bill of $700 like bro be straight up with your customers instead of giving us accuracy and estimates you rip of pricks. I do not recommend this power company as they will pull the rug underneath you feet in a blink of an eye..

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Got hooked into them by their TV ad and the fact I can have electricity and phone/internet all in one bill. I was only partially attracted to them by the new appliance which I didn't overly need. But the switch over was horrendous and now I am stuck in a 2 year deal or I have to pay $900 back for my appliance. They simply did not deliver on what the smooth talking salesman stated. Now I have to wait till the 2 years is up so I can leave them.

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

The internet is slow as f...

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Got hooked into them by their TV ad and the fact I can have electricity and phone/internet all in one bill. I was only partially attracted to them by the new appliance which I didn't overly need. But the switch over was horrendous and now I am stuck in a 2 year deal or I have to pay $900 back for my appliance. They simply did not deliver on what the smooth talking salesman stated. Now I have to wait till the 2 years is up so I can leave them.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

The sales team member Michael was awesome, really friendly, great attitude and made the whole process very nice!

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

The sales team member Michael was awesome, really friendly, great attitude and made the whole process very nice!

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

I’ve been with Trustpower for a while now and their customer service is great, they support NZ I’m so many ways that other power companies don’t. Their prices can sometimes be expensive but they make up for it with their call centre and their wait times are not as horrible as people say. The longest I have had to wait it maybe 15 minutes but they have a call back system where you can keep your spot in line and then they call you back so no one has to wait on the phone. I have had to wait on the phone with Genesis for 45 mins just to be hung up on when they answered and no one called me back. Switching to them was easy they told me what was involved for power and Fibre. Their bills are easy to read and if people find them hard then lol they have heaps of great deals but people don’t read through the T

How did the switch go?
1
Customer Service
1
Clear Billing
2
Overall Satisfaction
1.3

Any comments?

Very disappointed with the internet connection.I have called few times to solve with the internet dismissed and very slow but couldn’t solve.Do not recommend this company

How did the switch go?
2
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.3

Any comments?

Prices charged are not what was quoted or discussed at the door by salesman. Customer service wait times are shocking and far to long. Once you get through call centre arent helpful. Please listen to tapes and see how unhelpful all communication has been. Called in with a reading to see where my power bill is at and most companies tell you over the phone yet your company wont and say I have to wait 4 hours. Wouldnt consider coming back to you ever again due to all the above when so many companies treat people better

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Have been with them since 1990's. Never had reason to change.

How did the switch go?
5
Customer Service
3
Clear Billing
4
Overall Satisfaction
4.0

Any comments?

They allowed my husband to cancel our joint bill and put only his name on a new one. They now refuse to give me ANY information including what type of meter we have attached to the house that my husband and I own.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

It has cut our powerbill in half and its affordable

How did the switch go?
5
Customer Service
4
Clear Billing
3
Overall Satisfaction
4.0

Any comments?

The power went up but household went from 4 to 2 adults

How did the switch go?
3
Customer Service
3
Clear Billing
2
Overall Satisfaction
2.7

Any comments?

Its great that they can combine our power and gas and appear to give us a good discount, however i don't think that they are as 'advanced' as some other companies as they don't have an app, cannot show daily/weekly power usage. Would love if they were a bit more customer friendly in terms of our needs

How did the switch go?
3
Customer Service
2
Clear Billing
3
Overall Satisfaction
2.7

Any comments?

Trustpower bought our locally owned power provider last year, so we really never switched to them in a sense. However when I have had to deal with them in issues regarding power and Internet they have been rude and unhelpful or unwilling to take no for an answer

How did the switch go?
5
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.3

Any comments?

They also supply my internet connection. A couple of minor issues with internet supply have been overcome and customer service great.

How did the switch go?
1
Customer Service
3
Clear Billing
1
Overall Satisfaction
1.7

Any comments?

Costs doubled switching from Contact to Trustpower but am unfortunately in a lock in contract! :(

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

good reward system too

How did the switch go?
5
Customer Service
4
Clear Billing
5
Overall Satisfaction
4.7

Any comments?

not the cheapest

How did the switch go?
4
Customer Service
3
Clear Billing
2
Overall Satisfaction
3.0

Any comments?

Would be better if they could provide daily breakdowns as the bills I receive don't seem to have that on them

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

They still discounted my 15% off my first invoice, even though I was a day (or two?) late. Also gave me the 15% discount when my invoice went missing in the mail, and I didn't realize until about a week-10 days later.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Trust power is a little on the expensive side but definitely reliable and willing to work out payment plans as long as you keep them in the loop.

How did the switch go?
4
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.0

Any comments?

the 2 year contract with internet feels a bit tight though

How did the switch go?
2
Customer Service
3
Clear Billing
4
Overall Satisfaction
3.0

Any comments?

I find them expensive but am stuck in a 2 year contract. I wasn't happy when they charged me $78.00 for me to switch my power to a new address. They are very strict on your bill being paid within 3 weeks of receiving it, you can't go over that time frame without calling them to sort a payment plan and they charge you extra fees as well as revoking your prompt payment discount. Over all not a great provider.

How did the switch go?
2
Customer Service
3
Clear Billing
2
Overall Satisfaction
2.3

Any comments?

We got stuck in a 2 year contract, as we liked the internet deal

How did the switch go?
5
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.3

Any comments?

We are on a fixed unit rate

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Great service, i have power phone and internet with them. No problems, customer service is excellent, and the cheque before Christmas is a bonus!

How did the switch go?
5
Customer Service
5
Clear Billing
4
Overall Satisfaction
4.7

Any comments?

Never had a problem with Trustpower. Great customer service for Power.

How did the switch go?
5
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.3

Any comments?

Good priced power. No complaints

How did the switch go?
5
Customer Service
5
Clear Billing
3
Overall Satisfaction
4.3

Any comments?

Was a shame that they couldn't put the broadband disconnect on hold as we were moving and didn't have a new address to transfer to yet. It would have been nice instead of getting the fee that we could have had the option of transferring to enable us a month or two of fidnjng a house to transfer our connection to. Especially when the disconnect fee was over $500!

How did the switch go?
4
Customer Service
3
Clear Billing
2
Overall Satisfaction
3.0

Any comments?

My power bills have been higher since I change over. I also have the internet with them and it's real slow and we also have to re start our wifi.

How did the switch go?
5
Customer Service
4
Clear Billing
5
Overall Satisfaction
4.7

Any comments?

Great company locally based. Competitive prices when I signed up and locked in the rate with a sign up bonus. Have been great thus far!

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

I have been really impressed with their service and prices.

How did the switch go?
1
Customer Service
3
Clear Billing
1
Overall Satisfaction
1.7

Any comments?

Staff are friendly but not very helpful but they try their best. Company seems disorganised and super expensive. Never again.

How did the switch go?
4
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.0

Any comments?

I like that they are NZ based and answer their calls quickly. Dislike the price of our power

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Google rating 3d550da73015d4619d871361ff35a16af6f9290008b572d3db617236fd96fcb5 +
Olive Balli , 2019-08-16

Awesome. Got the latest deals just by a blink of an eye. It is fast and reliable, saves you a lot of time and energy. They are highly recommended if you want to spend your time in more important things.

Pingi Maka , 2019-08-21

Thanks so much for your help. I hope the service from my new provider will be as painless as your service of finding the best deals in town. Super fast and links actually works! Cheers

Fizz M , 2019-08-30

Easy to deal with. Made it super simple to switch and got me a deal which was not available elsewhere. Highly recommend

Fifita Toa , 2019-07-14

It was easy to apply online, also within 2 minutes your customer service phone called me and I didn't have to wait any longer. Emails and messages from your service is excellent. Thank you for everything!!