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Showing 64 Trustpower Power Reviews

How did the switch go?
1
Customer Service
1
Clear Billing
2
Overall Satisfaction
1.3

Any comments?

Very disappointed with the internet connection.I have called few times to solve with the internet dismissed and very slow but couldn’t solve.Do not recommend this company

How did the switch go?
2
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.3

Any comments?

Prices charged are not what was quoted or discussed at the door by salesman. Customer service wait times are shocking and far to long. Once you get through call centre arent helpful. Please listen to tapes and see how unhelpful all communication has been. Called in with a reading to see where my power bill is at and most companies tell you over the phone yet your company wont and say I have to wait 4 hours. Wouldnt consider coming back to you ever again due to all the above when so many companies treat people better

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Have been with them since 1990's. Never had reason to change.

How did the switch go?
5
Customer Service
3
Clear Billing
4
Overall Satisfaction
4.0

Any comments?

They allowed my husband to cancel our joint bill and put only his name on a new one. They now refuse to give me ANY information including what type of meter we have attached to the house that my husband and I own.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

It has cut our powerbill in half and its affordable

How did the switch go?
5
Customer Service
4
Clear Billing
3
Overall Satisfaction
4.0

Any comments?

The power went up but household went from 4 to 2 adults

How did the switch go?
3
Customer Service
3
Clear Billing
2
Overall Satisfaction
2.7

Any comments?

Its great that they can combine our power and gas and appear to give us a good discount, however i don't think that they are as 'advanced' as some other companies as they don't have an app, cannot show daily/weekly power usage. Would love if they were a bit more customer friendly in terms of our needs

How did the switch go?
3
Customer Service
2
Clear Billing
3
Overall Satisfaction
2.7

Any comments?

Trustpower bought our locally owned power provider last year, so we really never switched to them in a sense. However when I have had to deal with them in issues regarding power and Internet they have been rude and unhelpful or unwilling to take no for an answer

How did the switch go?
5
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.3

Any comments?

They also supply my internet connection. A couple of minor issues with internet supply have been overcome and customer service great.

How did the switch go?
1
Customer Service
3
Clear Billing
1
Overall Satisfaction
1.7

Any comments?

Costs doubled switching from Contact to Trustpower but am unfortunately in a lock in contract! :(

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

good reward system too

How did the switch go?
5
Customer Service
4
Clear Billing
5
Overall Satisfaction
4.7

Any comments?

not the cheapest

How did the switch go?
4
Customer Service
3
Clear Billing
2
Overall Satisfaction
3.0

Any comments?

Would be better if they could provide daily breakdowns as the bills I receive don't seem to have that on them

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

They still discounted my 15% off my first invoice, even though I was a day (or two?) late. Also gave me the 15% discount when my invoice went missing in the mail, and I didn't realize until about a week-10 days later.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Trust power is a little on the expensive side but definitely reliable and willing to work out payment plans as long as you keep them in the loop.

How did the switch go?
4
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.0

Any comments?

the 2 year contract with internet feels a bit tight though

How did the switch go?
2
Customer Service
3
Clear Billing
4
Overall Satisfaction
3.0

Any comments?

I find them expensive but am stuck in a 2 year contract. I wasn't happy when they charged me $78.00 for me to switch my power to a new address. They are very strict on your bill being paid within 3 weeks of receiving it, you can't go over that time frame without calling them to sort a payment plan and they charge you extra fees as well as revoking your prompt payment discount. Over all not a great provider.

How did the switch go?
2
Customer Service
3
Clear Billing
2
Overall Satisfaction
2.3

Any comments?

We got stuck in a 2 year contract, as we liked the internet deal

How did the switch go?
5
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.3

Any comments?

We are on a fixed unit rate

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Great service, i have power phone and internet with them. No problems, customer service is excellent, and the cheque before Christmas is a bonus!

How did the switch go?
5
Customer Service
5
Clear Billing
4
Overall Satisfaction
4.7

Any comments?

Never had a problem with Trustpower. Great customer service for Power.

How did the switch go?
5
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.3

Any comments?

Good priced power. No complaints

How did the switch go?
5
Customer Service
5
Clear Billing
3
Overall Satisfaction
4.3

Any comments?

Was a shame that they couldn't put the broadband disconnect on hold as we were moving and didn't have a new address to transfer to yet. It would have been nice instead of getting the fee that we could have had the option of transferring to enable us a month or two of fidnjng a house to transfer our connection to. Especially when the disconnect fee was over $500!

How did the switch go?
4
Customer Service
3
Clear Billing
2
Overall Satisfaction
3.0

Any comments?

My power bills have been higher since I change over. I also have the internet with them and it's real slow and we also have to re start our wifi.

How did the switch go?
5
Customer Service
4
Clear Billing
5
Overall Satisfaction
4.7

Any comments?

Great company locally based. Competitive prices when I signed up and locked in the rate with a sign up bonus. Have been great thus far!

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

I have been really impressed with their service and prices.

How did the switch go?
1
Customer Service
3
Clear Billing
1
Overall Satisfaction
1.7

Any comments?

Staff are friendly but not very helpful but they try their best. Company seems disorganised and super expensive. Never again.

How did the switch go?
4
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.0

Any comments?

I like that they are NZ based and answer their calls quickly. Dislike the price of our power

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Google rating 3d550da73015d4619d871361ff35a16af6f9290008b572d3db617236fd96fcb5 +
Rob Lake , 2019-03-03

Was a very easy process to review the options and to choose the best for us. The subsequent registration process and transferring to the providers questions and signing up was also made easy. Thank you for setting up the functionality.

Ashleigh Tautau-McLeod , 2019-05-18

So easy finding new internet and power providers through glimp. Will definitely use again in the future.

Trish Thompson , 2019-03-11

Managed to score an awesome Electricity and Broadband deal through this site! Loved how easy and accessible things were without having to compare sites separately for our needs! Will totally recommend to others! Thanks Glimp, keep up the good work!

Shevon Adams Mills , 2019-05-08

Being a first time renter I found it one of the easiest compare companies. I was very impressed how easy it was to sign up for a power company and internet with great deals provided also fast response when I had chosen my options. Thanks Glimp