Brand

Showing individual Spark Other broadband reviews

How did the switch go?

5

Customer Service

3

Clear Billing

3

Any comments?

I don't know what broadband I have (lol) Hope this was helpful?... :D :D :D

How did the switch go?

5

Customer Service

4

Clear Billing

4

Any comments?

We have rural wireless. It is bloody expensive and even though we are close to town its all we can get😯

How did the switch go?

5

Customer Service

3

Clear Billing

4

Any comments?

How did the switch go?

3

Customer Service

1

Clear Billing

1

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Wireless broadband- absolutely useless and poor support from Spark.

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

Showing individual Spark ADSL broadband reviews

How did the switch go?

4

Customer Service

3

Clear Billing

2

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

Good provider, but too expensive as opposed to other providers. In saying that however, Spark has always been great at matching competitors pricing for a limited time, when I have looked at switching due to cost.

How did the switch go?

2

Customer Service

2

Clear Billing

4

Any comments?

* Often very long waiting times in customer service. * On limited bandwidth plan, Spark changed from throttling when reaching the monthly limit to charging extra without advising in a clear way - that was disappointing. * We also have a landline, and Spark have recently bumped up calling rates to many countries in EU from 7 ct to 15 ct per minute! Thinking about changing...

How did the switch go?

3

Customer Service

1

Clear Billing

4

Any comments?

How did the switch go?

3

Customer Service

2

Clear Billing

2

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Only staying as cant be bothered the hassle of changing

How did the switch go?

5

Customer Service

4

Clear Billing

5

Any comments?

How did the switch go?

2

Customer Service

2

Clear Billing

4

Any comments?

How did the switch go?

4

Customer Service

2

Clear Billing

4

Any comments?

We live in Te Kauwhata, approximately 10 meters from the end of the fibre. We were offered VDSL but when they turned it on it was 6 times the latency of ADSL2 with frequent packet loss. Apparently some new protocol allowed them to connect us however it was not feasible. They also took two days to swap it back after cutting the VDSL off. We experience frequent drop-offs and brownouts lately which is far from ideal.

How did the switch go?

3

Customer Service

3

Clear Billing

4

Any comments?

Slow rural internet

How did the switch go?

5

Customer Service

3

Clear Billing

3

Any comments?

How did the switch go?

2

Customer Service

1

Clear Billing

1

Any comments?

They are the worse company ever

How did the switch go?

3

Customer Service

3

Clear Billing

3

Any comments?

How did the switch go?

3

Customer Service

3

Clear Billing

4

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

1

Any comments?

How did the switch go?

2

Customer Service

1

Clear Billing

1

Any comments?

How did the switch go?

2

Customer Service

2

Clear Billing

4

Any comments?

getting hold of who can actually help you takes energy, patience and creativity

How did the switch go?

3

Customer Service

2

Clear Billing

4

Any comments?

Spark broadband is shocking my suggestion to anyone is use vodaphone

How did the switch go?

1

Customer Service

1

Clear Billing

1

Any comments?

Useless, turned off the wrong numbers and left our business without phones for days

How did the switch go?

3

Customer Service

1

Clear Billing

1

Any comments?

Got convinced to switch by a door seller. Told me repeatedly i would get a free upgrade to fiber when available. DIDNT tell me it would require starting a new 12 month contract (he had ticked a little box that said i agreed with out my permission or telling me). There customer service is the worst ive ever experiencied. Dont seem to care about long term customers. WAY to much effort is needed on the customers part to get in contact with them. mostly done through a glitchy online chat bot. cant just call them. When there is a issue, they are relcutant to offer any kind of compensation. Last of all when i canceled my account, they failed to send me an outstanding bill of $12 that was billed after i closed the account. No emails, no letters, then 6 months later a debt collection notice of $130 that had to be paid in full on the day! couldn't even get hold of them to dispute because my account was closed and can only contact them if you logged into your account which i no longer had.Dont deal with this company. They changed there name from telecom to spark because telecom had such a bad public image for customer service. Name changed, company did not.

Showing individual Spark VDSL broadband reviews

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

Whilst not the cheapest, we are loyal and hope this means something. We are waiting for fibre in October to improve the experience by reducing the monthly spend and providing better coverage in the home.

How did the switch go?

4

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

2

Customer Service

2

Clear Billing

4

Any comments?

How did the switch go?

3

Customer Service

3

Clear Billing

4

Any comments?

How did the switch go?

4

Customer Service

4

Clear Billing

4

Any comments?

How did the switch go?

3

Customer Service

3

Clear Billing

4

Any comments?

I was an existing customer who moved. It took too long to change over to the new location. This meant we were without wifi for about a week. Not the best but we were given free mobile data which helped. This was only offered after we chased up the connection and complained about having to pay for mobile data.

How did the switch go?

2

Customer Service

2

Clear Billing

4

Any comments?

How did the switch go?

3

Customer Service

3

Clear Billing

3

Any comments?

How did the switch go?

3

Customer Service

4

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

2

Clear Billing

3

Any comments?

Just waiting for the contract to end so I can find another provider

How did the switch go?

3

Customer Service

3

Clear Billing

3

Any comments?

How did the switch go?

5

Customer Service

4

Clear Billing

5

Any comments?

No issues. Unlimited very happy kids in my house.

How did the switch go?

5

Customer Service

4

Clear Billing

4

Any comments?

How did the switch go?

1

Customer Service

1

Clear Billing

3

Any comments?

I havent switched yet, but I will be - we solved a month lnog broadband problem - by switching the Modem, not because of anything Spark did... just waiting for fibre to hit town & we're switching.

How did the switch go?

5

Customer Service

4

Clear Billing

4

Any comments?

Really wish they had lower plans because i sure as heck do not use half of what i pay for in my household! So i am paying for the losest plan and at the end of my day paying for something i do not use to the fullest

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

Always helpful and their online message service lets you speak to the help desk remotely without waiting on the phone. Never had any problems, speeds are fast and I like all the free stuff you get with your broadband ie. lightbox, cheap cinema tickets, antivirus software etc.

How did the switch go?

3

Customer Service

4

Clear Billing

4

Any comments?

How did the switch go?

2

Customer Service

3

Clear Billing

3

Any comments?

wish their was a better competitor out there!

How did the switch go?

2

Customer Service

1

Clear Billing

1

Any comments?

rubbish service and the speed is hopeless as is the provided router. Moving house in two weeks and going to find a new provider

How did the switch go?

3

Customer Service

2

Clear Billing

4

Any comments?

So so slow, 22 mps yuk I come from Aussie and this speed is terrible even lower thanm normal ASDL

How did the switch go?

3

Customer Service

2

Clear Billing

1

Any comments?

Dealing with Spark is like a lottery - any given interaction could be a disaster or perfect; and you never know which it'll be. The constant is that almost anything you could theoretically complete online ends up needing a visit or phone call (or several !) before it's done.

How did the switch go?

1

Customer Service

1

Clear Billing

2

Any comments?

Terrible. Worst customer service I have ever experienced. I have wasted years worth of money into this company, and they refuse to refund me. They have failed to fix our broadband for the 3rd time now, and after getting chorus in to fix the wiring themselves, spark fu** it all up again by sending us terrible broadband. This will be the 4th active week of us trying to get Spark to do something, and approximately over 100 Hours into the wait for their '24 hour' respond time for their services. Switching away from spark as soon as I can imagineably do so, and will never use the service again in my life.

Showing individual Spark FIBRE broadband reviews

How did the switch go?

5

Customer Service

4

Clear Billing

4

Any comments?

How did the switch go?

5

Customer Service

4

Clear Billing

4

Any comments?

How did the switch go?

1

Customer Service

1

Clear Billing

1

Any comments?

Signed up to change over to new company etc And haven't heard anything. :(

How did the switch go?

5

Customer Service

4

Clear Billing

5

Any comments?

As I am a valued customer they give me a loyalty discount each month so great price, good service and great coverage in Cambridge

How did the switch go?

4

Customer Service

5

Clear Billing

5

Any comments?

Great call back service

How did the switch go?

4

Customer Service

4

Clear Billing

4

Any comments?

How did the switch go?

3

Customer Service

4

Clear Billing

4

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

Thanks, but, no thanks

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

Not switching to any other isp for long time Absolutely love the customer service

How did the switch go?

3

Customer Service

3

Clear Billing

5

Any comments?

Spark does refunds and gives back days that arent usually used

How did the switch go?

4

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

The fibre to the house is awesome but the wifi inside the house is not so great. The tech tested the BB next to the router but not further down the house where the wifi is quite weak. I understand it is up to the customer to sort out the wifi inside the house but I would have appreciated a bit more help from Spark.

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

My broadband is pretty fast but I have been through 2 modems since I joined as they stopped working. Changing them over was easy, just inconvenient,

How did the switch go?

4

Customer Service

4

Clear Billing

4

Any comments?

How did the switch go?

2

Customer Service

3

Clear Billing

3

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

Perfect

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

4

Customer Service

4

Clear Billing

4

Any comments?

Clear and accurate information but nothing that makes a person feel they are cared about!

How did the switch go?

3

Customer Service

1

Clear Billing

4

Any comments?

Spark's customer service is non existent, being based in the Philippines, The only way to get a relatively quick reaction is to message or post on their Face Book.

How did the switch go?

3

Customer Service

1

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

I find it fantastic, plus I get free Netflix and lightbox!

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

4

Customer Service

3

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

excellent provider

How did the switch go?

2

Customer Service

1

Clear Billing

3

Any comments?

How did the switch go?

1

Customer Service

1

Clear Billing

1

Any comments?

Switched Broadband from Slingshot to Spark. As a result of this Slingshot closed down my email account - failed to advise me they were going to do this and continued to debit my credit card for both email account and broadband, for several months. Took several months to reimburse me $$$ taken. Service poor . (wouldn't refund more than $200 until this got corrected. Then advised they don't refund less than $10 and finally I am advised my account statement was incorrect . I can understand now why they have only 16% of market

How did the switch go?

1

Customer Service

1

Clear Billing

1

Any comments?

most useless horrible company

How did the switch go?

4

Customer Service

1

Clear Billing

3

Any comments?

Appalling service! One week on Fibre, 2 major outages, no internet for hours...website says outage map is updated every 10 minutes, so we assumed the fault was with us and spent a couple of hours trying to fix it. It was an outage, we eventually found out.The wait time on calls to the help centre was about a week....online chat supposedly 20 minutes...all this using mobile data...my online chat timed out while I was waiting...my partner was connected with someone after about half an hour, and many irrelevant and annoying robot questions, who told him it was an outage. My advice, find another provider.

How did the switch go?

4

Customer Service

4

Clear Billing

5

Any comments?

Unfortunately, they are expensive compared to others but I must say that I never had any networking problems with them for over 3 years. Support is good as they offer online chat with quick help and the queue is not long.Overall happy but thinking to change because of the price.

How did the switch go?

5

Customer Service

1

Clear Billing

3

Any comments?

How did the switch go?

5

Customer Service

1

Clear Billing

3

Any comments?

Showing individual Spark FIXED WIRELESS broadband reviews

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

4

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

4

Clear Billing

5

Any comments?

How did the switch go?

4

Customer Service

4

Clear Billing

4

Any comments?

We live semi. rural Whangare (Parua Bay) . Currently Spark does not offer us a package For unlimited Broadband which is disappointing . In Winter months especially it would be nice not To have to worry about data usage. Otherwise good service.

How did the switch go?

1

Customer Service

2

Clear Billing

4

Any comments?

Given a choice there is no way I would choose Spark but they are the only one we can get a decent signal from, maybe Vodaphone could but that's just getting out of the frying pan and into the fire. When we first hooked up our wireless connection the signal was only 2 bars ( we were promised 3 ) I can't believe the mucking around we got, and the outright lies, finished up with the Telecomunications Ombudsman to gt it sorted, all it needed was a less the $100 outside antenna. NOT recomended to deal with.

Spark Broadband Reviews

Are these reviews helpful in considering your switch to Spark broadband?


Glimp values the experience of Kiwis who have used our services to get Spark broadband plans installed in their households. These experiences are important to us as they help our business grow and guides our future customers in making the switch to Spark.


Whether it’s for household or commercial use, Spark has a broadband plan to match your internet needs. As one of New Zealand’s leading internet service providers, Spark offers services that range from ultra fast fibre to wireless broadband connections. Customers can also take advantage of exclusive perks and extras like Netflix memberships and Spotify Premium. More importantly, Spark service the entire country, so rural areas can sign up to a broadband plan with them too.


Find out if Spark can offer you the best broadband speeds in your area. See how they fare compared to other internet providers in New Zealand.


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About glimp

glimp is a comparison website for utilities such as broadband, power and gas. glimp has helped thousands of New Zealanders find the best broadband deals since January 2016. The glimp.co.nz broadband comparison and switching service is designed to help you save time and money by finding you the best broadband deal from the right provider, and at the best price.


Google rating 3d550da73015d4619d871361ff35a16af6f9290008b572d3db617236fd96fcb5 +
Sophie Turnbull , 2020-09-14

Received great technical support from Ronualdo two times this morning - both times he fixed my problem quick smart! Thank you :)

brent Dinnan , 2020-09-18

Used Glimp to compare prices for Broadband and toke thier adivce and signed up with a new plan saving a fair bit each month... I should have first gone to my provider as the yoffered me a better price to stay with them... lesson learnt