Showing 25 Nova Energy Power Reviews

How did the switch go?
3
Customer Service
2
Clear Billing
4
Overall Satisfaction
3.0

Any comments?

Internet speed was shocking, called up and their help team made no difference. Don't use for Nova for internet.

How did the switch go?
4
Customer Service
2
Clear Billing
1
Overall Satisfaction
2.3

Any comments?

Really really dodgy. They keep overestimating by a lot so i have to keep following up with pictures of my meter. Last Wednesday they changed my meter. That morning i took a video of it so that I could have the reading before they took that meter away (in case they do another estimate) and as suspected they did another estimate of c. 340 more than the reading that i had from that morning. If i didn't take that video before they took my meter away I wouldn't have had proof of them overestimating my reading,

How did the switch go?
3
Customer Service
3
Clear Billing
2
Overall Satisfaction
2.7

Any comments?

Their Internet service is complete rubbish. ! They tell you when you are having problems that the speed you signed up for is ONLY when you are connected via a cable.. what BS!!! The phone line has problems al the time..... and you CANT CALL CELL PHONES UNLESS YOU SIGN UP TO THEIR cellphone package. I was not informed of this whenI signed up.. I have found the company dishonest in their sales and marketing, trying to get customers at any cost, provide a shitty service. I WOULD NOT RECOMMEND NOVA.

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Cant rate dont go lower enought

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Cant rate dont go lower enought

How did the switch go?
4
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.0

Any comments?

Never have had a problem with our power company, so far so good :)

How did the switch go?
4
Customer Service
2
Clear Billing
1
Overall Satisfaction
2.3

Any comments?

It seems really expensive

How did the switch go?
4
Customer Service
4
Clear Billing
3
Overall Satisfaction
3.7

Any comments?

signed up nearly two years ago with nova..was told be cheaper...since 1995 have always been incredit $200-$300 every month,this month $60.so this months powerbill i reckon i willbe owing for the first time ever.i pay $60 a week

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Love them, cheap power,

How did the switch go?
3
Customer Service
2
Clear Billing
2
Overall Satisfaction
2.3

Any comments?

Newbies are being offered a 100 credit, nothing for their loyal customers which isn't really fair

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Best company ever

How did the switch go?
5
Customer Service
4
Clear Billing
5
Overall Satisfaction
4.7

Any comments?

No hassles so far.

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Selena Hoani , 2024-10-16

Filomena had amazing customer service! She was very polite and respectful. She also was great at listening to my needs and offering solutions with options that had great savings. I would give her 10 stars if that was an option. If I decide to go ahead I would choose to go have her help me again. I have not had the best experience in the past with customer service reps so I would like to thank her for making this experience a good one. Kind Regards, Selena

bree Bree , 2024-10-25

Was an amazing ecperience to finally take a leap for change with the best offer. Excellent customer service provided and the most amazing help in detail and understanding. Very grateful for the persistence and patience. Thank you kindly

Mana kitia , 2024-10-16

Thanks Josh. A good savings for me and my family. That’s $30 a month saved and you were patient with me with all my questions. As a suggestion…. Please speak more slowly as I was a bit hard to understand at it E other than that…. Thank you

Shelley Bruce , 2024-10-14

Thanks for the call and check in. You recommended I stay with my current provider as the rates were top notch. I'll touch base again in the next 12-18 months, you made it super easy. Great friendly and confident salesperson.

Charlotte Britton , 2024-07-24

Very clear and concise information. Great price comparison for saving money on our monthly bills! Thanks Issac and Glimp! I can't wait to pass these savings on to my hard working family Adding onto my review as I think this is totally unacceptable to have people call you about switching companies and you agree to change and go through the process with Glimp and then get phone calls from supposed companies BEFORE you even get the email offer from supposed companies.