Showing 25 Nova Energy Power Reviews

How did the switch go?
3
Customer Service
2
Clear Billing
4
Overall Satisfaction
3.0

Any comments?

Internet speed was shocking, called up and their help team made no difference. Don't use for Nova for internet.

How did the switch go?
4
Customer Service
2
Clear Billing
1
Overall Satisfaction
2.3

Any comments?

Really really dodgy. They keep overestimating by a lot so i have to keep following up with pictures of my meter. Last Wednesday they changed my meter. That morning i took a video of it so that I could have the reading before they took that meter away (in case they do another estimate) and as suspected they did another estimate of c. 340 more than the reading that i had from that morning. If i didn't take that video before they took my meter away I wouldn't have had proof of them overestimating my reading,

How did the switch go?
3
Customer Service
3
Clear Billing
2
Overall Satisfaction
2.7

Any comments?

Their Internet service is complete rubbish. ! They tell you when you are having problems that the speed you signed up for is ONLY when you are connected via a cable.. what BS!!! The phone line has problems al the time..... and you CANT CALL CELL PHONES UNLESS YOU SIGN UP TO THEIR cellphone package. I was not informed of this whenI signed up.. I have found the company dishonest in their sales and marketing, trying to get customers at any cost, provide a shitty service. I WOULD NOT RECOMMEND NOVA.

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Cant rate dont go lower enought

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Cant rate dont go lower enought

How did the switch go?
4
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.0

Any comments?

Never have had a problem with our power company, so far so good :)

How did the switch go?
4
Customer Service
2
Clear Billing
1
Overall Satisfaction
2.3

Any comments?

It seems really expensive

How did the switch go?
4
Customer Service
4
Clear Billing
3
Overall Satisfaction
3.7

Any comments?

signed up nearly two years ago with nova..was told be cheaper...since 1995 have always been incredit $200-$300 every month,this month $60.so this months powerbill i reckon i willbe owing for the first time ever.i pay $60 a week

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Love them, cheap power,

How did the switch go?
3
Customer Service
2
Clear Billing
2
Overall Satisfaction
2.3

Any comments?

Newbies are being offered a 100 credit, nothing for their loyal customers which isn't really fair

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Best company ever

How did the switch go?
5
Customer Service
4
Clear Billing
5
Overall Satisfaction
4.7

Any comments?

No hassles so far.

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Tariq Islam , 2024-07-04

I recently had the pleasure of interacting with a customer service representative from Glimp and the experience was exceptional. From the moment I reached out for assistance, I was met with professionalism, friendliness, and a genuine willingness to help. Thanks Glimp for making it simple to navigate through various options for broadband.

Hanish Parmar , 2024-06-14

Awesome call taken by Joshua Solomone. He understood my requirements related to power and gas, did his investigations to find the best alternative service provider for me and found the best one available in the market. Not only that, Joshua also made sure that I got the best deal too.

Rebecca Wilson , 2024-06-06

Jordan has a very pleasant phone manner, even saying I sound younger than I am (blush) and noted my birthday was coming up soon - very personable, lovely and friendly demeanour. Also conscientious, intelligent and professional. Thank you Jordan for making it easy for me gracefully :)

Paula , 2024-07-02

Dealt with Aisake, great experience, walked me through my power and gas bill and explained thoroughly to me what it all meant. Was able to provide me with the best deal for my internet provider. What a relief to be saving some money for a change! Thanks again Aisake

BearStrength NZ , 2024-06-21

Had a great experience with Glimp. Customer service from Jordan was amazing and she was very thorough when explaining everything and she found me a much cheaper rate for power and internet. The service is very appreciated 😁