Compare Nova Energy Reviews
We've asked our users to review Nova Energy and these are the overall results. For individual Nova Energy reviews, scroll below. Please note, we only show power reviews with comments.
Why use Nova Energy?
Nova keep things straightforward and easy to understand, and their team is based right here in New Zealand. So you can talk to a local person when you need to talk to Nova. These are some of the reasons they've won awards for their service - like the Roy Morgan customer satisfaction award for gas provider of the year 2012 and 2013.
See how Nova Energy’s Power Prices stack up:
The things that we looked at:
How the switch went:
4.2
Customer Service:
3.8
Clear Billing:
3.6
Overall Satisfaction:
3.9
Total Reviews:
25
Showing 25 Nova Energy Power Reviews
How did the switch go?
3
Customer Service
2
Clear Billing
4
Overall Satisfaction
3.0
Any comments?
Internet speed was shocking, called up and their help team made no difference. Don't use for Nova for internet.
How did the switch go?
4
Customer Service
2
Clear Billing
1
Overall Satisfaction
2.3
Any comments?
Really really dodgy. They keep overestimating by a lot so i have to keep following up with pictures of my meter. Last Wednesday they changed my meter. That morning i took a video of it so that I could have the reading before they took that meter away (in case they do another estimate) and as suspected they did another estimate of c. 340 more than the reading that i had from that morning. If i didn't take that video before they took my meter away I wouldn't have had proof of them overestimating my reading,
How did the switch go?
3
Customer Service
3
Clear Billing
2
Overall Satisfaction
2.7
Any comments?
Their Internet service is complete rubbish. ! They tell you when you are having problems that the speed you signed up for is ONLY when you are connected via a cable.. what BS!!! The phone line has problems al the time..... and you CANT CALL CELL PHONES UNLESS YOU SIGN UP TO THEIR cellphone package. I was not informed of this whenI signed up.. I have found the company dishonest in their sales and marketing, trying to get customers at any cost, provide a shitty service. I WOULD NOT RECOMMEND NOVA.
How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0
Any comments?
Cant rate dont go lower enought
How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0
Any comments?
Cant rate dont go lower enought
How did the switch go?
4
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.0
Any comments?
Never have had a problem with our power company, so far so good :)
How did the switch go?
4
Customer Service
2
Clear Billing
1
Overall Satisfaction
2.3
Any comments?
It seems really expensive
How did the switch go?
4
Customer Service
4
Clear Billing
3
Overall Satisfaction
3.7
Any comments?
signed up nearly two years ago with nova..was told be cheaper...since 1995 have always been incredit $200-$300 every month,this month $60.so this months powerbill i reckon i willbe owing for the first time ever.i pay $60 a week
How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0
Any comments?
Love them, cheap power,
How did the switch go?
3
Customer Service
2
Clear Billing
2
Overall Satisfaction
2.3
Any comments?
Newbies are being offered a 100 credit, nothing for their loyal customers which isn't really fair
How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0
Any comments?
Best company ever
How did the switch go?
5
Customer Service
4
Clear Billing
5
Overall Satisfaction
4.7
Any comments?
No hassles so far.
