Showing 57 Mercury Energy Power Reviews

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Promised our decommission/disconnection request would be actioned within 2 days. A week later, the work still hadn't been done. So I called them back and they now tell me they won't do it and that I had to call Vector. While being passed between multiple divisions at Mercury, they accidentally disconnected my phone call twice. The irony!

How did the switch go?
1
Customer Service
1
Clear Billing
3
Overall Satisfaction
1.7

Any comments?

this company refuses to remove the smart meter they

How did the switch go?
3
Customer Service
3
Clear Billing
3
Overall Satisfaction
3.0

Any comments?

My bill was extremely high, was a rip off.

How did the switch go?
3
Customer Service
3
Clear Billing
3
Overall Satisfaction
3.0

Any comments?

My bill was extremely high, was a rip off.

How did the switch go?
1
Customer Service
1
Clear Billing
3
Overall Satisfaction
1.7

Any comments?

this company refuses to remove the smart meter they

How did the switch go?
1
Customer Service
2
Clear Billing
3
Overall Satisfaction
2.0

Any comments?

I've been with mercury for 6 years and now moving to a new address when I called mercury customer service to transfer power to new address they did a credit check on me and I was declined bad credit and told they can't put the power on at New address, other option was glo-bug which I don't have money for or during the week,customer service told me go to another power company..I thought you suppose to keep your customer's not get rid of them,..

How did the switch go?
4
Customer Service
1
Clear Billing
1
Overall Satisfaction
2.0

Any comments?

Always have trouble with mercury as i always get double billed tried talking to Customer service various times and they are very frustrating and not helpful at all.

How did the switch go?
5
Customer Service
3
Clear Billing
2
Overall Satisfaction
3.3

Any comments?

Tend to be a bit on the pricey side of life... but they took me on when not even globug were keen

How did the switch go?
4
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.0

Any comments?

They're not the cheapest, so I might end up changing. However, when I rung and told them I had shopped around, they were happy to try and price match, so that was great (and kept me as a customer for now)gin

How did the switch go?
5
Customer Service
5
Clear Billing
4
Overall Satisfaction
4.7

Any comments?

Good prompt service

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Im happy so far with my current provider

How did the switch go?
3
Customer Service
3
Clear Billing
4
Overall Satisfaction
3.3

Any comments?

They can be difficult and two people will tell you different things

How did the switch go?
3
Customer Service
3
Clear Billing
5
Overall Satisfaction
3.7

Any comments?

It's expensive but better service than many others

How did the switch go?
4
Customer Service
3
Clear Billing
3
Overall Satisfaction
3.3

Any comments?

Good company with good deals like their free power day

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Excellent rates, have never had any issues!

How did the switch go?
5
Customer Service
5
Clear Billing
4
Overall Satisfaction
4.7

Any comments?

Great customer service easy to deal with they changed the bill recently and removed a couple things and could always be cheaper but overall we are very happy

How did the switch go?
5
Customer Service
5
Clear Billing
4
Overall Satisfaction
4.7

Any comments?

I rang 7 companies and matched their rates Mercury was the cheapest across the board for low users ... online electric i think thats it was the cheapest for standard user rates

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Very happy with their ethics and free energy days

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Love these guys, and I think this is mutual, they fought hard to keep us!

How did the switch go?
4
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.0

Any comments?

Absolutely brilliant.

How did the switch go?
5
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.3

Any comments?

I am content at the moment. Not too happy with my power usage but struggling to get it lower.

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Google rating +
Christine Henare , 2021-06-25

I’ve just had a great experience with Kurt from glimp compare. He helped me through the process from the time I clicked onto the website, via the chat function. Long story short I have signed up to a new power and broadband provider with significant cost savings. There was no pressure at any stage, just respectful guidance and facilitation to initiate the new supply.

Ron Puni , 2021-05-29

Easiest service to use and knowledgeable and experienced staff. Made switching power and broadband stress free! Thanks Jamie S, they answered all my questions I had about starting a new connection for broadband and power - even better than calling Slingshot direct as I got 3 months free internet and credit for using my own modem :)

HRH Cloaks , 2021-06-19

Virtually instant contact after filling out online form. Great rep - friendly and informative, great deal made for cheaper power, overall so far so good 😁

Adrienne Slater , 2021-07-12

Used Glimp to get a better deal on gas/power Jamie S made things very easy and was super helpful. Would definitely recommend