Showing 57 Mercury Energy Power Reviews

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Promised our decommission/disconnection request would be actioned within 2 days. A week later, the work still hadn't been done. So I called them back and they now tell me they won't do it and that I had to call Vector. While being passed between multiple divisions at Mercury, they accidentally disconnected my phone call twice. The irony!

How did the switch go?
1
Customer Service
1
Clear Billing
3
Overall Satisfaction
1.7

Any comments?

this company refuses to remove the smart meter they

How did the switch go?
3
Customer Service
3
Clear Billing
3
Overall Satisfaction
3.0

Any comments?

My bill was extremely high, was a rip off.

How did the switch go?
3
Customer Service
3
Clear Billing
3
Overall Satisfaction
3.0

Any comments?

My bill was extremely high, was a rip off.

How did the switch go?
1
Customer Service
1
Clear Billing
3
Overall Satisfaction
1.7

Any comments?

this company refuses to remove the smart meter they

How did the switch go?
1
Customer Service
2
Clear Billing
3
Overall Satisfaction
2.0

Any comments?

I've been with mercury for 6 years and now moving to a new address when I called mercury customer service to transfer power to new address they did a credit check on me and I was declined bad credit and told they can't put the power on at New address, other option was glo-bug which I don't have money for or during the week,customer service told me go to another power company..I thought you suppose to keep your customer's not get rid of them,..

How did the switch go?
4
Customer Service
1
Clear Billing
1
Overall Satisfaction
2.0

Any comments?

Always have trouble with mercury as i always get double billed tried talking to Customer service various times and they are very frustrating and not helpful at all.

How did the switch go?
5
Customer Service
3
Clear Billing
2
Overall Satisfaction
3.3

Any comments?

Tend to be a bit on the pricey side of life... but they took me on when not even globug were keen

How did the switch go?
4
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.0

Any comments?

They're not the cheapest, so I might end up changing. However, when I rung and told them I had shopped around, they were happy to try and price match, so that was great (and kept me as a customer for now)gin

How did the switch go?
5
Customer Service
5
Clear Billing
4
Overall Satisfaction
4.7

Any comments?

Good prompt service

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Im happy so far with my current provider

How did the switch go?
3
Customer Service
3
Clear Billing
4
Overall Satisfaction
3.3

Any comments?

They can be difficult and two people will tell you different things

How did the switch go?
3
Customer Service
3
Clear Billing
5
Overall Satisfaction
3.7

Any comments?

It's expensive but better service than many others

How did the switch go?
4
Customer Service
3
Clear Billing
3
Overall Satisfaction
3.3

Any comments?

Good company with good deals like their free power day

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Excellent rates, have never had any issues!

How did the switch go?
5
Customer Service
5
Clear Billing
4
Overall Satisfaction
4.7

Any comments?

Great customer service easy to deal with they changed the bill recently and removed a couple things and could always be cheaper but overall we are very happy

How did the switch go?
5
Customer Service
5
Clear Billing
4
Overall Satisfaction
4.7

Any comments?

I rang 7 companies and matched their rates Mercury was the cheapest across the board for low users ... online electric i think thats it was the cheapest for standard user rates

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Very happy with their ethics and free energy days

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Love these guys, and I think this is mutual, they fought hard to keep us!

How did the switch go?
4
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.0

Any comments?

Absolutely brilliant.

How did the switch go?
5
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.3

Any comments?

I am content at the moment. Not too happy with my power usage but struggling to get it lower.

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Peter Allport , 2024-02-23

I'm so happy I asked Glimp for help, to find a service provider that suits our family's budget, without losing quality and unlimited data on both our mobile phones and broadband. Mele Falahola is a Comparison Specialist from Glimp and she was amazing from the beginning. Mele located the right service provider for our needs that will save us money!, fulfil our usage and more! compared to what we were using. My wife and I even asked for a comparison on our electricity bill. Mele responded immediately once she saw our monthly bills and compared it to another provider that not only do not required a contract to stick too (like the mobile and broadband provider Mele recommended) but their price per kWh was so much better! Which is why we changed that also. Thank you Mele and Glimp for your help. We can now look forward to our Christmas holiday in the Cook Islands from what we can now save. :-)

Vicki Munro , 2024-02-12

Glimp saved me time and money finding the right providers while I could focus on getting my family ready and packed for the move. Awesome customer service.

Lucas Spykerman , 2024-02-15

Great service, Josua from Glimp was great to deal with, very helpful service 👍

John McGuire , 2024-02-08

Jordan was very helpful and explained everything in detail. AAA+++ operator