Compare Frank Energy Reviews

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Frank Energy customer support would have to be the absolute worst l have ever encountered....they are rude and never delivery on any promises they make specifically the online chat customer support. Truly horrible

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Left Energy Online for Electric Kiwi and my power bill is now LESS THAN HALF that of Energy Online.

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Terrible service. I ORDERED LAST WEEK ON Thursday. Today is Monday night . Still not delivered gas bottles. I can't cook and hot water.. They didn't keep the schedule. I have a baby and disability guy member of family. I needed stay to motel weekend.

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Terrible service. I ORDERED LAST WEEK ON Thursday. Today is Monday night . Still not delivered gas bottles. I can't cook and hot water.. They didn't keep the schedule. I have a baby and disability guy member of family. I needed stay to motel weekend.

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I find they are very expensive and do not have the greatest payment options. They lack something along the lines of smooth pay, and instead you pay the amount in full or organise your own AP/BP.

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We have had great service and I find the bills easy to understand.

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I always end up with reasonably priced bills

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I love the app so i know when to cut down on what i have on or can reassess what else needs to go off to keep the heaters all running without going over budget :p

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Fantastic service and dont charge and arm and a leg.

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Expensive but aren't they all?!

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We have saved so much money since switching 2 months ago. Our power bill would just be abysmal if we'd stayed with Trustpower.

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Love this company my bill has never been over $230. My home is very comfortable and warm during winter. I feel like I don't need to watch my usage and compromise on comfort

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I got behind with my power bill and currently have direct debits going out so unfortunately I don't get the early payment discount and can't switch if I owe money but, I am considering switching when my bill is paid in full.

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I've never changed luv them

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Awesome! So happy with the overall cost also, much cheaper than my last power supplier.

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Have been with them for 5 years and havr never had a problem. Bills are never over 200. 2 adults, 3 kids min of 4 baths/showers every day.

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Pretty good customer service. Bills can be a bit confusing. I use direct debit of a certain amount a week it's a easy smooth process. They just switched me to a smart meter which was very easy with great communication Much cheaper than my previous provider. (.genesisenergy)