Showing individual Flip VDSL broadband reviews

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

3

Customer Service

1

Clear Billing

2

Any comments?

just another provider

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

2

Customer Service

3

Clear Billing

4

Any comments?

Showing individual Flip ADSL broadband reviews

How did the switch go?

5

Customer Service

2

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

4

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

2

Clear Billing

4

Any comments?

How did the switch go?

4

Customer Service

4

Clear Billing

4

Any comments?

How did the switch go?

4

Customer Service

2

Clear Billing

4

Any comments?

How did the switch go?

5

Customer Service

2

Clear Billing

4

Any comments?

The reasons why i am staying with my current provider are: 1. they seem to have the cheapest plan around suited for my needs at the time i joined. 2. Carry over data - most important for me 3 Cheap plans for international calls mainly to America and Australia in my case - crucial for me 4 Was able to have a landline. But as for their customer service, its shocking and if i was to come across a provider that can provide the above, i would change in a heartbeat.

How did the switch go?

1

Customer Service

1

Clear Billing

3

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

1

Customer Service

1

Clear Billing

3

Any comments?

How did the switch go?

1

Customer Service

1

Clear Billing

2

Any comments?

My time with flip was one of the worst experiences I have had with any business. They are out to get your money only they lack service and take you money any way they can. Warring must read all there terms and conditions!

Flip Internet Reviews

Are these reviews helpful in considering your switch to Flip broadband?


Glimp values the experience of Kiwis who have used our services to get Flip broadband plans installed in their households. These experiences are important to us as they help our business grow and guides our future customers in making the switch to Flip.


Unlike any other provider, Flip focuses on providing the best copper connections such as VDSL and ADSL in areas that fibre broadband cannot reach yet. This focus means that it provides one of the fastest and most reliable fastest copper connections throughout New Zealand. Flip also takes this focus one step further by building the necessary infrastructures to give New Zealanders the best speed at the best price. If you need a copper connection, you can never go wrong with the experts; Flip.


Find out if Flip can offer you the best broadband speeds in your area. See how they fare compared to other internet providers in New Zealand.


Have your switched to Flip using our comparison tool? We value all of your experiences - both good and bad - so we’d love for you to leave us a review! Click here to rate our service.


Plan Monthly Cost Download Speed (Mbps) Contract Type
Flip Fibre Broadband Plan [Fibre] $56 50 (Chorus network)
30 (other networks)
Open


Before you choose a broadband provider, you should consider the service setup charges that are part of the deal.

  • Fibre access point installation: For Flip customers, the standard installation fee is only $25. However, there may be extra charges depending on your area.
  • Modem cost: Flip can provide you with a refurbished high-speed Wi-Fi Modem for a one-time fee of $50 including postage. Alternatively, you can use your own modem if you wish.

Things to keep in mind:

  • If your home does not have an existing fibre connection, your local fibre provider may charge you for the connection.
  • Flip's Tech Support Hours are from 8 am to 10 pm on weekdays, from 8 am to 8 pm on Saturdays, and from 10 am to 5 pm on Sundays, Easter Saturday & Public Holidays. You can contact them through a free phone number or a Help Centre if you have any issues with your internet.


Why comparing will help you save?

Comparing can help reduce your monthly costs significantly! By comparing different plans from the best providers in NZ, you can find a tailored result that matches your needs perfectly – it’s that quick and easy! And best of all – it’s free! In just a few minutes, you can switch to a comprehensive deal and start saving money today!


Why compare with glimp?

If you’re looking for a one-stop website for all your household utilities, you’re in the right place! Here at glimp, our first and foremost mission is to save our customers time and money. We give you personalised, unbiased and accurate results when you compare utilities with us. So whether you’re looking for a provider or wanting to switch to a new one, you can do it all at glimp.


About glimp

glimp is a comparison website for utilities such as broadband, power and gas. glimp has helped thousands of New Zealanders find the best broadband deals since January 2016. The glimp.co.nz broadband comparison and switching service is designed to help you save time and money by finding you the best broadband deal from the right provider, and at the best price.


Flip Broadband Reviews - FAQs


WHICH NETWORK DOES FLIP USE?

Flip is an internet service provider that makes use of Spark New Zealand's network infrastructure. Flip resells broadband and phone services on Spark's network. However, keep in mind that the specifics of the network arrangements may change over time, so for the most up-to-date information on network partnerships and services, check Flip's official website or contact customer care.


HOW MUCH IS A FLIP MODEM?

Flip offers one low-cost unlimited fiber option to customers:


Priced at $14 a week or $56 a month, this plan includes 50mbps/10mbps. Keep in mind that there is a one-off set-up fee of $25. You can either buy your own router or purchase one from Flip for $50 (includes delivery).


WHO OWNS FLIP NZ?

Although Flip is a small brand, it is owned by the international telco company Vocus, which also owns Orcon and Slingshot in New Zealand.


CAN I USE TELSTRA MODEM WITH FLIP?

If you want to use your own modem, you have to make sure that your modem is not restricted to a specific network. To verify this matter, reach out to your service provider for assistance. Additionally, you must confirm that your modem is suitable for your particular connection type.


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Selena Hoani , 2024-10-16

Filomena had amazing customer service! She was very polite and respectful. She also was great at listening to my needs and offering solutions with options that had great savings. I would give her 10 stars if that was an option. If I decide to go ahead I would choose to go have her help me again. I have not had the best experience in the past with customer service reps so I would like to thank her for making this experience a good one. Kind Regards, Selena

Charlotte Britton , 2024-07-24

Very clear and concise information. Great price comparison for saving money on our monthly bills! Thanks Issac and Glimp! I can't wait to pass these savings on to my hard working family Adding onto my review as I think this is totally unacceptable to have people call you about switching companies and you agree to change and go through the process with Glimp and then get phone calls from supposed companies BEFORE you even get the email offer from supposed companies.

KMN Sharma , 2024-09-06

The customer service was very good. Very pleasant and friendly approach. Thanks again for your help. Saving of 280$ for the same quality and performance. Will use this agency to get another deal after 12 months.

Sandra Aikin , 2024-11-26

My discussion with Tyron Kumar went very well. He was very patient and polite with my lack of knowledge of GBs etc. On the basis of our conversation I felt confident enough to change to 2 degrees immediately. I didn't give five stars because the sound was poor. It seemed as if there was a constant noise in the background and Tyron's voice had a slight echo as well.