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Showing 40 Energy Online Power Reviews

How did the switch go?
5
Customer Service
3
Clear Billing
4
Overall Satisfaction
4.0

Any comments?

I find they are very expensive and do not have the greatest payment options. They lack something along the lines of smooth pay, and instead you pay the amount in full or organise your own AP/BP.

How did the switch go?
4
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.0

Any comments?

We have had great service and I find the bills easy to understand.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

I always end up with reasonably priced bills

How did the switch go?
5
Customer Service
5
Clear Billing
4
Overall Satisfaction
4.7

Any comments?

I love the app so i know when to cut down on what i have on or can reassess what else needs to go off to keep the heaters all running without going over budget :p

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Fantastic service and dont charge and arm and a leg.

How did the switch go?
3
Customer Service
3
Clear Billing
5
Overall Satisfaction
3.7

Any comments?

Expensive but aren't they all?!

How did the switch go?
4
Customer Service
4
Clear Billing
5
Overall Satisfaction
4.3

Any comments?

We have saved so much money since switching 2 months ago. Our power bill would just be abysmal if we'd stayed with Trustpower.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Love this company my bill has never been over $230. My home is very comfortable and warm during winter. I feel like I don't need to watch my usage and compromise on comfort

How did the switch go?
4
Customer Service
4
Clear Billing
2
Overall Satisfaction
3.3

Any comments?

I got behind with my power bill and currently have direct debits going out so unfortunately I don't get the early payment discount and can't switch if I owe money but, I am considering switching when my bill is paid in full.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

I've never changed luv them

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Awesome! So happy with the overall cost also, much cheaper than my last power supplier.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Have been with them for 5 years and havr never had a problem. Bills are never over 200. 2 adults, 3 kids min of 4 baths/showers every day.

How did the switch go?
5
Customer Service
5
Clear Billing
3
Overall Satisfaction
4.3

Any comments?

Pretty good customer service. Bills can be a bit confusing. I use direct debit of a certain amount a week it's a easy smooth process. They just switched me to a smart meter which was very easy with great communication Much cheaper than my previous provider. (.genesisenergy)

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