Showing 43 Energy Online Power Reviews

How did the switch go?
4
Customer Service
3
Clear Billing
3
Overall Satisfaction
3.3

Any comments?

Left Energy Online for Electric Kiwi and my power bill is now LESS THAN HALF that of Energy Online.

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Terrible service. I ORDERED LAST WEEK ON Thursday. Today is Monday night . Still not delivered gas bottles. I can't cook and hot water.. They didn't keep the schedule. I have a baby and disability guy member of family. I needed stay to motel weekend.

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Terrible service. I ORDERED LAST WEEK ON Thursday. Today is Monday night . Still not delivered gas bottles. I can't cook and hot water.. They didn't keep the schedule. I have a baby and disability guy member of family. I needed stay to motel weekend.

How did the switch go?
5
Customer Service
3
Clear Billing
4
Overall Satisfaction
4.0

Any comments?

I find they are very expensive and do not have the greatest payment options. They lack something along the lines of smooth pay, and instead you pay the amount in full or organise your own AP/BP.

How did the switch go?
4
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.0

Any comments?

We have had great service and I find the bills easy to understand.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

I always end up with reasonably priced bills

How did the switch go?
5
Customer Service
5
Clear Billing
4
Overall Satisfaction
4.7

Any comments?

I love the app so i know when to cut down on what i have on or can reassess what else needs to go off to keep the heaters all running without going over budget :p

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Fantastic service and dont charge and arm and a leg.

How did the switch go?
3
Customer Service
3
Clear Billing
5
Overall Satisfaction
3.7

Any comments?

Expensive but aren't they all?!

How did the switch go?
4
Customer Service
4
Clear Billing
5
Overall Satisfaction
4.3

Any comments?

We have saved so much money since switching 2 months ago. Our power bill would just be abysmal if we'd stayed with Trustpower.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Love this company my bill has never been over $230. My home is very comfortable and warm during winter. I feel like I don't need to watch my usage and compromise on comfort

How did the switch go?
4
Customer Service
4
Clear Billing
2
Overall Satisfaction
3.3

Any comments?

I got behind with my power bill and currently have direct debits going out so unfortunately I don't get the early payment discount and can't switch if I owe money but, I am considering switching when my bill is paid in full.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

I've never changed luv them

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Awesome! So happy with the overall cost also, much cheaper than my last power supplier.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Have been with them for 5 years and havr never had a problem. Bills are never over 200. 2 adults, 3 kids min of 4 baths/showers every day.

How did the switch go?
5
Customer Service
5
Clear Billing
3
Overall Satisfaction
4.3

Any comments?

Pretty good customer service. Bills can be a bit confusing. I use direct debit of a certain amount a week it's a easy smooth process. They just switched me to a smart meter which was very easy with great communication Much cheaper than my previous provider. (.genesisenergy)

Ready to see how the Energy Online prices stack up?

Compare Energy Online Power Prices
Google rating +
Leah Te Rangi , 2021-09-28

Sign up didn't go quite the way it was meant to. But Kate called and she walked through everything so we could work out what went wrong. she was patient, friendly, supportive and kept me calm to finally get plan registration sorted ( still can't log in though - she must be magic )

Tara Davis , 2021-09-28

Found it really easy to find what i needed and also got a call regarding what deals might be best suited etc. Saves a lot of time. Highly reccommend glimp

John de Jong , 2021-09-26

Easy site to navigate. Gave me great options that suit my household including reputable providers I wasn't familiar with.

Christine Henare , 2021-06-25

I’ve just had a great experience with Kurt from glimp compare. He helped me through the process from the time I clicked onto the website, via the chat function. Long story short I have signed up to a new power and broadband provider with significant cost savings. There was no pressure at any stage, just respectful guidance and facilitation to initiate the new supply.

Chris Lerew , 2021-09-18

Good options, but ideally an option to combine & compare cost for best mobile + broadband option would be nice.