Brand

Showing individual Bigpipe FIBRE broadband reviews

How did the switch go?

4

Customer Service

5

Clear Billing

5

Any comments?

Amazing service, and very knowledgeable staff. Despite being email only support, it's super quick. Broadband service by geeks for geeks. :)

How did the switch go?

2

Customer Service

1

Clear Billing

4

Any comments?

Poor customer service, lacking of technical knowledge, inefficient. Very poor experience and frustrating first days upon setting up my broadband

How did the switch go?

5

Customer Service

4

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

The only thing I don't like is that the only billing option is through a credit card - other than that, I would highly recommend them.

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

Bigpipe are one of the best ISPs I've ever had to deal with. So simple, affordable and just amazing customer service. When we moved and we're unsure where we would end up we had to close off account... That was so easy and stress free. Then once we we're settled we knew starught away we would go back to Bigpipe... We got all the perks again (free first month free connection and free modem)

Showing individual Bigpipe ADSL broadband reviews

How did the switch go?

4

Customer Service

3

Clear Billing

5

Any comments?

No phone support. Email/social media only. This would be fine if concerns/queries were responded to in a timely and coordinated manner. Sometimes two different staff members will reply to the same query via email with different answers. Facebook messages are responded to quickly at first but then sometimes left for hours or days. Occasionally not responding to multiple messages for weeks, until another issue is bought up.

How did the switch go?

3

Customer Service

3

Clear Billing

3

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

Bigpipe has been hassle free, simple and amazing to deal with from day one. Their app is awesome. Customer service is amazing, we were late paying a bill and they were so lovely and understanding of the situation. Will never use another provider from now on.

Showing individual Bigpipe VDSL broadband reviews

How did the switch go?

5

Customer Service

3

Clear Billing

5

Any comments?

Never really used their customer service, but suspect it would be tricky as its online only

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

Really enjoy this broadband. No issues or hidden fees.