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Showing individual 2degrees FIBRE broadband reviews

How did the switch go?

1

Customer Service

2

Clear Billing

5

Any comments?

Moving house is always stressful, having no internet makes it triple stressful. These guys took 3 weeks to get us connected.!!! Apart from that - no probs with 2 degrees

How did the switch go?

2

Customer Service

3

Clear Billing

4

Any comments?

How did the switch go?

2

Customer Service

4

Clear Billing

5

Any comments?

The fibre is pretty slow though!

How did the switch go?

4

Customer Service

5

Clear Billing

3

Any comments?

All good!

How did the switch go?

5

Customer Service

4

Clear Billing

5

Any comments?

Good speed and price with the $10/month 2degrees mobile customer discount on our broadband.

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

4

Customer Service

3

Clear Billing

2

Any comments?

Fibre but no faster than ADSL.

How did the switch go?

3

Customer Service

4

Clear Billing

4

Any comments?

Their internal communications can do with some tweaking as either it doesn't seem like the office staff knows what the technicians are doing OR the technicians don't communicate to office staff on cancellations etc. and it ended up costing us another week to wait and then some more to enable us to connect as the helpline staff were unable to confirm completion with the technician as it does not seem that the technicians answer their calls and so the list goes on. So, in short, getting fibre installed at first is a very long wait, but once up and running things are sweet.

How did the switch go?

2

Customer Service

2

Clear Billing

3

Any comments?

How did the switch go?

4

Customer Service

4

Clear Billing

4

Any comments?

How did the switch go?

3

Customer Service

3

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

2

Clear Billing

2

Any comments?

They quite expensive too

How did the switch go?

1

Customer Service

1

Clear Billing

2

Any comments?

I'm not happy with my current provider

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

4

Clear Billing

5

Any comments?

How did the switch go?

1

Customer Service

1

Clear Billing

3

Any comments?

Switched from spark to 2 degrees on the 5th July 2019 and still struggling to connect. Worst customer service.

How did the switch go?

1

Customer Service

1

Clear Billing

3

Any comments?

Switched from spark to 2 degrees on the 5th July 2019 and still struggling to connect. Worst customer service.

How did the switch go?

4

Customer Service

2

Clear Billing

4

Any comments?

Fibre speed is less than copper.Very unsatisfied. They say all is good. Rubbish.

How did the switch go?

1

Customer Service

1

Clear Billing

1

Any comments?

didn't even manage to change over in the end since they kept getting the sccount number for my former provider wrong and trying to phone me when I was at work and could not answer the phone, then when I had the morning free for the changeover they could not phone back till after midday nearly time to leave for work,and then the site went off line as they were reconfiguring the modenm which I had already set up and was working fine - prior to this several waits of about 90 minutes to get through to reply to their call

How did the switch go?

4

Customer Service

3

Clear Billing

5

Any comments?

Internet speed is awful, cuts out all the time. Paying $120 a month for internet that is more often than not slower than dial-up...

Showing individual 2degrees ADSL broadband reviews

How did the switch go?

2

Customer Service

3

Clear Billing

4

Any comments?

Could be cheaper

How did the switch go?

3

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

2

Customer Service

4

Clear Billing

4

Any comments?

How did the switch go?

3

Customer Service

3

Clear Billing

3

Any comments?

Would like to have better or faster broadband

Showing individual 2degrees VDSL broadband reviews

How did the switch go?

5

Customer Service

4

Clear Billing

5

Any comments?

Sad my original $50.00/mth contract became $76.31/mth in next to no time flat but what can you do!!

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

3

Customer Service

3

Clear Billing

3

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

Have had no issues whatsoever with 2degrees broadband!

How did the switch go?

5

Customer Service

3

Clear Billing

4

Any comments?

Good bill discounts

How did the switch go?

1

Customer Service

2

Clear Billing

2

Any comments?

There speed is far faster than vodafone vdsl, they are probably the cheapest on the market. But there customer service is rubbish and there time frame to fix issues are much to be desired and there problem solving skills or working with the customer is non excitant

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

2

Customer Service

4

Clear Billing

4

Any comments?

Service really friendly (when you finally get through - why don't they do the call back thing??) they told us the switch was happening on 30/7 and our old provider turned off but they didn't turn on! When finally got through was given 50GB to hotspot and it was on the following morning. Watching Netflix last night and it dropped out ... but the price is right

Google rating 3d550da73015d4619d871361ff35a16af6f9290008b572d3db617236fd96fcb5 +