Making a Southern Cross Pet Insurance claim is made easier, with just three simple steps that can be done both online or via post. First, download and complete the PDF claim form. Attach the supporting documents like itemised tax receipts and vet history records, as well as proof of payment for the procedure.
Email your completed PDF claims form and supporting documents to firstname.lastname@example.org or, post your claim to Southern Cross Pet Insurance, Private Bag 3240, Waikato Mail Centre, Hamilton 3240, Freepost Authority 240536. Southern Cross Pet Insurance claims are usually paid ASAP, reducing the need to chase your vet to complete many forms.
Simply call their claims team at 0800 800 836 from 8:30 AM to 5:00 PM weekdays.
You can start enrolling your pet on any PetCare plan starting at 8 weeks old. You can also secure older pets at 6 years old. For AcciPet plans, there’s no age limit involved. Your pets also remain covered throughout their lifetime under this cover.
No. Pre-existing conditions aren’t covered under Southern Cross Pet Insurance NZ. However, they do cover inherited conditions as stated in their policy wording. Hip Dysplasia, for example, is a common inherited condition that’s covered.
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