True to their word, Initio makes the process of making a claim easy. You can request one online via the Initio dashboard or by calling them at 0800 736 929 or 0800 560 333 if calling outside business hours. You may also email them at email@example.com.
Take note that you’ll be asked plenty of relevant questions to ascertain the damage level to your home. Depending on the severity, it may be possible to process and pay out for claims within the day. Claims for lost keys can usually be paid right away.
You can pay annually or monthly online using your credit or debit card. Initio Contents Insurance also accepts an Account2Account transfer if you intend on paying annually, as long as you’re a customer at Westpac, TSB, Co-operative Bank, Kiwibank, ASB, ANZ, or BNZ.
New-for-Old replacement is meant to replace or repair an item back to an almost new condition. On the other hand, Market Value Replacement means the item is repaired to its current value, usually based on its second-hand market value.
Yes. You can cancel within 15 days of appointment if you’re unhappy with the policy. If you cancel within that time frame, Initio Insurance NZ will refund the premiums you’ve already paid.
Try out glimp’s comparison tool feature, if you’re thinking of making a switch to a different contents insurance provider in NZ!
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