Brand

Showing individual Stuff Fibre FIBRE broadband reviews

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

excellent service from glimp, thanks to glimp i found out about stuff fibre, am now a happy customer of theirs. :D thank you for giving me options i didn't even know were avalible

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

I researched a lot of companies before switching to stuff Fibre. They were really helpful. We had hiccups at the beginning because the Fibre cables weren't installed on the start date as promised by an external company. We let stuff Fibre know and they ended up giving us a discount for the hassle we went through. Really great company to be with. No fuss, no contract, no cancelation fee or sign up fee.

How did the switch go?

4

Customer Service

5

Clear Billing

5

Any comments?

great offer - no contracts, 25% off for 3 months and an awesome router!! could ask for more :)

How did the switch go?

3

Customer Service

5

Clear Billing

5

Any comments?

great service

How did the switch go?

1

Customer Service

1

Clear Billing

3

Any comments?

How did the switch go?

4

Customer Service

4

Clear Billing

4

Any comments?

Awesome customer service. It could be a little cheaper but its running really well.

How did the switch go?

2

Customer Service

3

Clear Billing

5

Any comments?

How did the switch go?

4

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

How did the switch go?

1

Customer Service

2

Clear Billing

1

Any comments?

How did the switch go?

5

Customer Service

5

Clear Billing

4

Any comments?

For unlimited need to see monthly usage

How did the switch go?

5

Customer Service

4

Clear Billing

4

Any comments?

How did the switch go?

5

Customer Service

4

Clear Billing

5

Any comments?

How did the switch go?

2

Customer Service

2

Clear Billing

1

Any comments?

The initial set up was extremely frustrating. So many sub-contractors and the actual connection took around 3 months. The appealing aspect was not being bound to a 12 month contract. In hindsight, I would have chosen some other provider if I had known it would take so long to get the service up and running.

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

Awesome internet experience, not sure how (maybe the router) but our internet speed is way faster than previous fibre connections with Vodafone and Kevin.

How did the switch go?

5

Customer Service

5

Clear Billing

5

Any comments?

Awesome internet experience, not sure how (maybe the router) but our internet speed is way faster than previous fibre connections with Vodafone and Kevin.

How did the switch go?

1

Customer Service

2

Clear Billing

2

Any comments?

Worst internet provider that I ever been with. I was using fibre for last 3 years and I never had any issues but once I started with Stuff fibre I have outage at least 3 -4 times a week and really bad service. Felling annoyed. I recommend one of my friend and he face same issue as mine. NEVER EVER recommend Stuff fibre to any one. I wish I have read the reviews before signing up. Felling Angry.

How did the switch go?

3

Customer Service

1

Clear Billing

5

Any comments?

No internet AT ALL atm, no status reports on website, overloaded "chat" support. NO phone support. Service and support at the moment doesn't even deserve one star

Showing individual Stuff Fibre VDSL broadband reviews

How did the switch go?

1

Customer Service

1

Clear Billing

2

Any comments?

They told us they could provide vdsl. 2 weeks of changing stories: them claiming our property did not exist alternating with there is already a provider at that address (that the previous tenants had not moved their isp to new property yet and they had we asked through the rental company when we dropped their mail off) and then trying to claim we did something wrong to the lines if they are not working. We sent them our tenancy agreement and photos/vids of us trying the phone jack's and that no one was getting Internet through them. When arguing that we did not really live there we sent a copy of the tenancy agreement, they promptly said goodbye and hung up and rung a couple of hours later and informed us they could not be our isp. The previous tenants had internet at this property with no drama this is without a doubt the worst isp I have ever had. Treated us like we were suspicious instead of just admitting someone made a mistake copying the address down and caused confusion. Could not even tell us why or that perhaps there was a line problem or anything. Even more substandard than stuff news. Shame really. I do not recommend: they told us they could be our isp and then changed their mind 2 weeks later without owning up to human address error even once or that they were having problems: somehow it was all our fault. We could have had Internet on a week ago if they had just told us they can't earlier so we could have arranged another isp. Pitiful service, utterly pitiful. As a customer service worker myself I was appalled. If you make a mistake, own it don't degenerate into an ego battle with a would be customer and accuse them of being deceitful when you have no proof and apologize when they provide proof that they are notbeing deceitful. Was a bizzare and disappointed experience. I regret leaving our previous isp. They would have sent spark much earlier and that would have cleared the confusion with address and the state of the line. As we live down a shared driveway I belive the original person did not get the address right and each subsequent person just got more confused. Humans make mistakes, just own it.

Google rating 3d550da73015d4619d871361ff35a16af6f9290008b572d3db617236fd96fcb5 +