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Showing 32 Pulse Energy Power Reviews

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Pushy customer service when I'm about to cancel the service with them...very stressful

How did the switch go?
3
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.7

Any comments?

They appear to be very organised - the switch went ahead but there was little to no correspondence on if we would be connected on our requested date. Since then it has been an absolute headache on their "Smooth Pay" system, it has been anything but smooth! I am looking for other providers immediately

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Prices are shocking my bills are super high! Power was disconnected without notice today! So I have 2 kids will be hungry and dinner can’t be cooked! Paid overdue amount and still have to wait for 4-6 hours for power to be reconnected! Shocking service too! Will be def switching power companies!

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Been a customer for years and paid every bill on time,I was late with my payment for one week due to some issues and they threatened me with debt collection instead of a reminder.

How did the switch go?
3
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.7

Any comments?

Problems when switching. Not clear on the date of switching, agreed to price match, then did not initial but have done after complaining. Bills are often wrong or misleading. Spend too long calling customer services it seems each month. when calling and emailing you get different responses. Once a customer service agent told me that they owed me NZD230, when i owed them NZD140. they do not seem to grasp basic accounting as they issue a statement and invoice as a combined summary which causes confusion in their system, as they can issue multiple Bill/statements covering the same period and then aggregate the money owed ie double accounting. If i could be sure that another company was more competent in billings i would switch. If you join Pulse, check your bill in detail each and every month including the maths!!!

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Worst customer service ever... been trying to pay a bill off asked to skip 1 week payment which was all ok and then said for them to restart payments again the following week and now we are on week 3 and still they havent sorted the automatic payments out. Every time i call i get told its all sorted and money will come out and it hasnt for 3 weeks now and then i get sent an email saying my bill is going to debt collectors if i dont pay when ive been emailing almost every day phoning every single day and being told the same stuff that its all sorted and payments will start up and nothing is happening. I wish i had NEVER changed

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

They claim they don,t do estimates!I have never had a bill over $150 and now I get an estimate for $300 and when I rang the lady said maybe they couldn,t get in and I said or couldn,t be bothered!I have no dog and a gate easy to get into, so I said I will now be switching companies, simple as that!

How did the switch go?
5
Customer Service
4
Clear Billing
5
Overall Satisfaction
4.7

Any comments?

Iv had no issues with them. I have a locked down price and nobody can beat it

How did the switch go?
4
Customer Service
3
Clear Billing
1
Overall Satisfaction
2.7

Any comments?

Very unclear billings. Insane charges. Not satisfied at all

How did the switch go?
4
Customer Service
4
Clear Billing
5
Overall Satisfaction
4.3

Any comments?

always LOOKING FOR WAYS TO SAVE

How did the switch go?
5
Customer Service
4
Clear Billing
2
Overall Satisfaction
3.7

Any comments?

Theybsau their billing is "transparent" and they show you every single thing they charge for, which is good, but when it comes to comparing power companies and figuring out exactly what you pay it makes it difficult. But I compared with a few companies a couple of months ago and I am still getting the best deal I can.

How did the switch go?
3
Customer Service
3
Clear Billing
5
Overall Satisfaction
3.7

Any comments?

I think most of the miscommunication has been at the hands of solar city havent had our first bill yet

How did the switch go?
5
Customer Service
4
Clear Billing
5
Overall Satisfaction
4.7

Any comments?

I was always with Trust power but after relocating to a rural township I heard Pulse may be the better option so I rang and spoke to call centre. Have never had a problem this far and my winter power bills have been reasonable.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

i love my power company would never change

How did the switch go?
5
Customer Service
4
Clear Billing
5
Overall Satisfaction
4.7

Any comments?

Definitely no complaints, I was on contact with 22% discount and this works out cheaper, plus there's no surprises in rates like with Flick, and I can still do the smooth pay thing. I also signed up via Black Box Power so I get a free Black Box Membership as part of the deal. I'm pretty happy

How did the switch go?
5
Customer Service
5
Clear Billing
3
Overall Satisfaction
4.3

Any comments?

I wish they had an app or login where you could see daily usage and where you were tracking.

How did the switch go?
5
Customer Service
5
Clear Billing
4
Overall Satisfaction
4.7

Any comments?

Love that they do actual reads most months

How did the switch go?
4
Customer Service
3
Clear Billing
1
Overall Satisfaction
2.7

Any comments?

Billing is never clear cut. Had 3 invoices for the month of July unsure which one to go on. Have made the switch to genesis. Claims to have low rates yet charge me $62 for 7 days of power. ( some people are in the same boat with unbelievable power charges this winter). Not a satisfied customer!!

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

love getting black boxes

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

my electricity bills have never been higher than $260 per month compared to Mercury, Contact and PowerShop, this is the cheapest by far.

How did the switch go?
5
Customer Service
4
Clear Billing
3
Overall Satisfaction
4.0

Any comments?

They're pretty.pricey during winter and nothing much has changed

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Google rating 3d550da73015d4619d871361ff35a16af6f9290008b572d3db617236fd96fcb5 +
brent Dinnan , 2020-09-18

Used Glimp to compare prices for Broadband and toke thier adivce and signed up with a new plan saving a fair bit each month... I should have first gone to my provider as the yoffered me a better price to stay with them... lesson learnt

Sophie Turnbull , 2020-09-14

Received great technical support from Ronualdo two times this morning - both times he fixed my problem quick smart! Thank you :)