Showing 25 Nova Energy Power Reviews

How did the switch go?
3
Customer Service
2
Clear Billing
4
Overall Satisfaction
3.0

Any comments?

Internet speed was shocking, called up and their help team made no difference. Don't use for Nova for internet.

How did the switch go?
4
Customer Service
2
Clear Billing
1
Overall Satisfaction
2.3

Any comments?

Really really dodgy. They keep overestimating by a lot so i have to keep following up with pictures of my meter. Last Wednesday they changed my meter. That morning i took a video of it so that I could have the reading before they took that meter away (in case they do another estimate) and as suspected they did another estimate of c. 340 more than the reading that i had from that morning. If i didn't take that video before they took my meter away I wouldn't have had proof of them overestimating my reading,

How did the switch go?
3
Customer Service
3
Clear Billing
2
Overall Satisfaction
2.7

Any comments?

Their Internet service is complete rubbish. ! They tell you when you are having problems that the speed you signed up for is ONLY when you are connected via a cable.. what BS!!! The phone line has problems al the time..... and you CANT CALL CELL PHONES UNLESS YOU SIGN UP TO THEIR cellphone package. I was not informed of this whenI signed up.. I have found the company dishonest in their sales and marketing, trying to get customers at any cost, provide a shitty service. I WOULD NOT RECOMMEND NOVA.

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Cant rate dont go lower enought

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Cant rate dont go lower enought

How did the switch go?
4
Customer Service
4
Clear Billing
4
Overall Satisfaction
4.0

Any comments?

Never have had a problem with our power company, so far so good :)

How did the switch go?
4
Customer Service
2
Clear Billing
1
Overall Satisfaction
2.3

Any comments?

It seems really expensive

How did the switch go?
4
Customer Service
4
Clear Billing
3
Overall Satisfaction
3.7

Any comments?

signed up nearly two years ago with nova..was told be cheaper...since 1995 have always been incredit $200-$300 every month,this month $60.so this months powerbill i reckon i willbe owing for the first time ever.i pay $60 a week

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Love them, cheap power,

How did the switch go?
3
Customer Service
2
Clear Billing
2
Overall Satisfaction
2.3

Any comments?

Newbies are being offered a 100 credit, nothing for their loyal customers which isn't really fair

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Best company ever

How did the switch go?
5
Customer Service
4
Clear Billing
5
Overall Satisfaction
4.7

Any comments?

No hassles so far.

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Tea Edwards , 2024-03-25

I was a little hesitant to stay on the call when I first picked up but I’m glad I stayed until I did. Josua Legavai was the lovely lady taking care of me. She was so friendly, clear and helpful. She helped me understand everything I needed to and explained everything with great detail. I am still young and learning and have just moved into a new home with my son so I’m grateful she was able to help me today.

Tui Maniapoto , 2024-03-17

I interacted with Jordan, he was very helpful, professional and explained clearly everything that I needed to know precisely, he didn't complicate things but was just to the point, very happy

Zoe Pascoe , 2024-02-26

Highly recommend Jordan at Glimp, very professional and really good at her job! thank you for the help definitely saved me alot of time ready for our move thank you Jordan A+++++