Alert Level 2: What This Means for New Zealanders and Their Broadband

Date Jul 14, 2020
Blog category Broadband
By Michael Speight
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The New Zealand government has announced that the country is moving to Alert Level 2 status as COVID-19 cases continue to drop. This move means that businesses can now continue their operations - and the same applies for NZ’s top broadband providers.

 Some of Glimp’s partner providers such as 2degrees and Vodafone have announced that they are reopening their stores, but with strict compliance with the government’s measures. Orcon, on the other hand, announced that they will continue to work from home until the end of May.

 For Glimp, this means that New Zealanders can now address their concerns personally in our partners’ retail stores while still keeping a safe distance.

 

Reopening of retail stores throughout the country

 Although the positive cases for COVID-19 have been decreasing gradually, NZ is working hard to prevent a second wave of contagion. With this, businesses, including our broadband partners, are to follow and implement rules strictly.

 A virtual queuing system will be in place, notifying Kiwis when they can enter the store. Inside, strict physical distancing will be observed. Hand sanitizers and cough guards will also be available free of charge for anyone visiting the stores.

 Even though operations are slowly reverting to normal, it is still advisable to conduct online consultations through tech experts for concerns that can be solved remotely.

 

No more than half of employees in stores

 Since retail stores have reopened, Vodafone NZ authorises no more than 50% of their employees to be in the store on the same day. Other employees will continue to work from home or in other offices across the country.

 Employees will only occupy every other desk to service Kiwis. Personal protective equipment (PPE) will also be put in place for employees who wish to use them. After the end of the day, all work equipment – from chairs to monitors – will be thoroughly cleaned. 

 For employees who are considered “high risk”, they can refuse to work in the office and remain working from home instead.

 

Online communication still the best option

 For Glimp and some of our partner providers, it is strongly recommended to consult online whenever possible. This is to avoid physical interaction as much as possible; thus decreasing the likelihood of transmission.

 Throughout Alert Levels 3 and 4, the best internet providers in NZ such as Orcon saw no significant network problems. Customer service lines also remained open to support Kiwis in all of their connection issues.

 As some providers saw great results from the work from home setup, they will continue to work from home until the end of the month or until due notice.

 Similarly, Glimp’s customer care lines will continue to remain open to address any connection concerns. Although we are working from home, we continue to ensure only the best quality service for all New Zealanders who put their confidence in us.

Furthermore, you can trust that our comparison services will remain operational and will be just as quick and easy as ever to use. Try our comparison services today here at Glimp and get tailored results in just a few minutes!

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