For life and death emergency situations where you need the services of firefighters, police, ambulance, animal welfare, or civil defence, simply dial 111.
Be it through landline or mobile phone, calling this number is free of charge even if you have no credit left in your account. The phone operator will connect you to the right services that match your situation.
Besides this hotline, it's best to know these numbers for other specific emergencies.
Normally, 111 is also applicable for all medical emergencies. However, Healthline has designated a special COVID-19 hotline on 0800 358 5453. You can call them for free diagnosis, testing, and treatment. This is available to everyone, regardless of your citizenship, resident status, and health insurance plan.
A registered nurse will answer your call and address your enquiries. You can call them 24 hours a day, 7 days a week for free medical advice.
If you have medical emergencies besides COVID-19, simply call 111. For more specific medical advice, contact Healthline on 0800 611 116. It’s available 24/7, and it’s free of charge as well. Call them if you’re under these circumstances:
Note that translators are also available for these helplines.
If you need first aid assistance, you can call on 111 without worries. If you have a hard time connecting to an operator because of the queue, you have the option to call on other non-government medical organisations like Red Cross New Zealand.
Get in touch through 0800 RED CROSS (733 2767). Alternatively, you can email them at firstname.lastname@example.org. Their team consists of medical professionals that are always ready to assist you.
If it’s not a matter of life and death but you still want to report a situation to the police, call 105. If you’re under these situations, contact this number:
Aside from calling this number, you may also file a complaint or get updates about your existing cases online through 105 Police Non-Emergency Reporting.
For non-life-threatening traffic concerns, call *555. This applies to mobile phones only. It’s not intended for emergencies, so calls to this hotline are treated with less priority. Examples of non-emergency traffic concerns include:
For filing complaints, you need to provide the full name of the drivers, license plate numbers, speed limits, time and weather conditions of the accident, landmarks, among others.
The national health line is 1737. You can text or call them 24 hours a day, seven days a week for support from a counsellor. Otherwise, you can call different hotlines to address your specific non-medical and non-emergency concerns. Check out the following hotlines.
If you need professional advice about your mental health, you may also call 111, and you'll be redirected to the proper service. You can also call these numbers, available 24/7 unless a time is set by the specific organisation.
If you feel unsafe or discriminated against your gender and preference, whether in your workplace or public areas, don’t hesitate to call on these numbers. They can teach you how to address and handle these difficult situations.
If you’re not of legal age yet and are put in a dangerous situation, several organisations have hotlines you can call on. They’re free for the most part, but some may charge a small fee whether you’re calling through landline or mobile.
If you know, see, or experience cases of assault at home or in the community, ask for advice about the steps to get out of your situation safe and sound. Take note of these numbers and get help immediately!
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