Flip - Broadband Provider Interview

Date Jul 13, 2020
Blog category Broadband
By Michael Speight
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 This week we are interviewing Flip - a broadband provider that has got solid internet, cheap plans and super easy online help. We cover their values, what makes them different & their services. 

Please give a bit of background on your company

At Flip, things are a little different, but in a good way. When we launched in 2012, we did what nobody else ever has and offered free broadband! It’s not free anymore, but it’s still amazingly good value.

We’ve got solid internet, cheap plans and super easy online help and support available.

What are your values?

Flip means pure, honest internet that’s easy to get and affordable to keep. We don’t beat around the bush – we’re down to earth and get to the point fast. Like, real fast – just like our internet.

 And if we can find ways to make things simpler (and cheaper!), we’re all over it. Flip offers excellent self-service help online that actually works – in fact, it’s naturally oh so easy. And if you’ve had a long day and still can’t figure it out, you can always catch us by phone for tech support. 

As a company, what do you pride yourself on?

We use the exact same network as the bigger guys, so you know we’re just as reliable. You’ll be connected just as quick and be able to do all the same things online – yep, the same stuff, but cheaper! We may look a little less fancy but we’ll have you know, we’ve invested the same amount of moolah into our infrastructure as other schmancier providers – less frills, same gear.

 We like the keep our competitors on their toes.

What kind of services do you provide?

We offer a range of options to get you hooked up – whether that’s ADSL or VDSL – and as cheap as chips!

 Perhaps the next best thing about Flip is that you can get most of our plans without signing a contract. You’ll  even get carry-over calls and data! Ah, sweet flexibility – just the way internet and phone service should be.

Other Flip services include:

  • Carry over data and minutes
  • No contracts
  • BYO modem
  • Safe Mode – to keep your kids safe online
  • Free national calling
  • NZ-based call centre
  • Keep your phone number
  • Auto top-up as a way to pay
  • Naked broadband

Where do you provide your services?

Naked plans are available nationwide (but check our website for availability). Homeline plans are available on our network – just check your address online to see if we can hook you up.

What sets you apart from other providers?

We’re one of the cheapest kids on the block and we plan to keep it that way.

 Internet should be easy and you should be able to figure it out for yourself – we don’t want our customers jumping through any hoops they don’t have to, so we’ll stick to keeping things easy to understand.

We hope that you enjoyed our quick interview with Flip - that means pure, honest internet that’s easy to get and affordable to keep. If you would like to see and compare the broadband plans that they offer, just go to glimp.co.nz.

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Christine Henare , 2021-06-25

I’ve just had a great experience with Kurt from glimp compare. He helped me through the process from the time I clicked onto the website, via the chat function. Long story short I have signed up to a new power and broadband provider with significant cost savings. There was no pressure at any stage, just respectful guidance and facilitation to initiate the new supply.

Ron Puni , 2021-05-29

Easiest service to use and knowledgeable and experienced staff. Made switching power and broadband stress free! Thanks Jamie S, they answered all my questions I had about starting a new connection for broadband and power - even better than calling Slingshot direct as I got 3 months free internet and credit for using my own modem :)

HRH Cloaks , 2021-06-19

Virtually instant contact after filling out online form. Great rep - friendly and informative, great deal made for cheaper power, overall so far so good 😁

Adrienne Slater , 2021-07-12

Used Glimp to get a better deal on gas/power Jamie S made things very easy and was super helpful. Would definitely recommend