Five Reasons Your Broadband Internet Isn’t Working

Date Jul 13, 2020
Blog category Broadband
Blog category Power
By Michael Speight
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Is your broadband connection dropping in and out? There’s nothing more frustrating than a patchy internet connection, whether you are trying to get work done, or trying to avoid it.

Even the best internet deals are only the best when they’re actually usable. Here we look at five things that can get between you and the peak performance of your plan. 

Heavy Streaming

Too much traffic squeezing through your router can cause your connection to suffer.

If your local network is shared and other people are using too much bandwidth, this could be the cause of your issue.

Multiple users pushing too much video streaming through your network simultaneously is a common cause of a fluctuating broadband connection. 

Device Issues

If the local network isn’t being shared between multiple users, it’s important to rule out any connectivity issues with your.

Try using another device to connect to the network, and see if this resolves the issue.

If it does, it’s possible there’s nothing wrong with the connection itself at all.

It’s also always worth power cycling (turning off and on) both the device you’re having issues with, and the router itself.

Infrastructure Issues

If multiple devices are having trouble maintaining a connection, then the issue may be with infrastructure, and therefore out of your hands.

This is something your service provider should be able to resolve, as there can be a number of reasons the broadband infrastructure in your area is faulty.

Most likely, your service provider will send out a technician to check the connection in person.

Data Caps

Of course, it’s possible that it’s your service provider themselves who have capped or throttled your connection.

This is unlikely to happen without you knowing about it beforehand, as plans that cut off after you have used a set amount of data are required to be transparent about it.

That said, if you do have a plan with a data cap, and regularly find it interrupting your online experience, it could be a good time to evaluate what you need out of your broadband plan and consider changing provider.

Outdated Plan

Data caps are just one example of why your broadband plan may no longer be right for you.

As both our work and home lives grow increasingly reliant on the speed and stability of available internet, the needs of the consumer outgrow the constraints of older plans.

Many internet providers now offer fibre - the fastest and most reliable broadband connection currently on the market.

To make sure the groundwork for fibre has been done in your area, you may need to consult a fibre broadband checker – just like the one we have here at glimp.

Changing plans doesn’t need to be difficult, and can end up saving you money in the long run, especially if you can compare internet providers to find the best fit for you.

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Matthew Symmons , 2021-12-04

Both the highlighted deals i clicked through to get turned out to be inaccurate speeds. Glimp saying 300/100 both providers only offering 100/20 for the price given, despite giving the same address in both sites. still giving 3 stars though as regardless the deals through Glimp are better than the standard advertised deals on the providers site.

Leah Te Rangi , 2021-09-28

Sign up didn't go quite the way it was meant to. But Kate called and she walked through everything so we could work out what went wrong. she was patient, friendly, supportive and kept me calm to finally get plan registration sorted ( still can't log in though - she must be magic )

Tara Davis , 2021-09-28

Found it really easy to find what i needed and also got a call regarding what deals might be best suited etc. Saves a lot of time. Highly reccommend glimp