Ever heard of Electra Energy? New Zealand has a lot of power providers, and it's only right we review and highlight another electric company this time. In this article, we cover Electra Energy's services, coverage, and other important details that could help a potential customer.
Finding the best power company for your business or household can be a challenge if you don't know where and how to look. A safe and good approach is to research New Zealand's power providers and learn more about who they are, and what they offer. It might also be good to see if their mission and vision as a company align with yours. If you're considering Electra Energy, here's a comprehensive guide.
Electra Energy is a 100% community-owned company that provides power and gas to the Kapiti-Horowhenua community.
While Electra Energy doesn’t have a prompt payment discount, they offer customers a low price upfront, as well as short term contracts. Customers who plan to leave for whatever reason just have to provide them with a 30 days' notice.
|Company address:||PO Box 650, Levin 5540|
|Contact number:||0800 968 736|
The company offers a competitive price to their customers, and a low price upfront since their prompt payment discount is already built into their pricing.
You can terminate your contract with no charges any time you please as long as you give them 30 days notice.
Get an All Energy Discount when you combine your electricity and gas.
Know where your money's going with transparent billing on your power bills. Electra Energy itemises your charges so you know exactly what you're paying for at a glance.
Because it's impractical to flow through the per kWh Network charges for all networks, Electra Energy will flow through the Electra Network Services charges for the duration that you're with them.
They have a friendly team that will help make the switching process easy for you. No need to turn off your power as part of the switching process, too!
Here are the areas where Electra Energy provides electricity services:
Electra Energy offers the following products:
Another important thing to consider when looking for a power provider is convenience. Electra Energy offers numerous payment options:
You can also check your balance easily, by logging in to your Electra Energy account.
Electra Energy has great customer service so you can be sure that your questions and concerns are answered. Get in touch with them via email, phone, or by filling out the general enquiry form on their website.
For urgent concerns, you may also talk to the company’s chatbot Fern, about your account any time of the day.
Because Fern is just new, it’s possible that not all your questions and concerns will be answered. As of writing, these are the services that Fern can assist you with:
No waiting times.
Receive an instant response when you chat
Message any time you need and it'll be available to answer your questions
Can answer your account queries
This includes your account balance, bill due date, etc.
To make sure that your chat is secure, Fern will ask you some security questions
This is to verify that you are an authorised account holder.
Need more convincing? Check out some of their customers’ reviews.
Overall, Electra Energy is an ideal option, especially if you want to support local businesses. Apart from lower costs, many of their customers have praised their customer support, so you can be sure that they're ready to help you out with your concerns.
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Excellent service. Responsive and easy to deal with. Got me an awesome deal on Broadband. Well worth calling to see what they can do. 👍
Really great service, helped us save about 30% on power plus a free $100 sign up bonus. Very fast and efficient.
Very helpful and informative. Lovely chatting with them on the phone, helped me find a power supplier, pretty simple and straight forward
So easy to use, very helpful and got a great deal with my power and gas