Electricity Provider Review: Electra Energy

Date Jan 24, 2022
Blog category Power
By Staff writer
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Ever heard of Electra Energy? New Zealand has a lot of power providers, and it's only right we review and highlight another electric company this time. In this article, we cover Electra Energy's services, coverage, and other important details that could help a potential customer.

Finding the best power company for your business or household can be a challenge if you don't know where and how to look. A safe and good approach is to research New Zealand's power providers and learn more about who they are, and what they offer. It might also be good to see if their mission and vision as a company align with yours. If you're considering Electra Energy, here's a comprehensive guide.

Who is Electra Energy?

Electra Energy is a 100% community-owned company that provides power and gas to the Kapiti-Horowhenua community.

While Electra Energy doesn’t have a prompt payment discount, they offer customers a low price upfront, as well as short term contracts. Customers who plan to leave for whatever reason just have to provide them with a 30 days' notice.

Name: Electra Energy
Company address: PO Box 650, Levin 5540
Contact number: 0800 968 736
Email: customer.care@electraenergy.co.nz

Benefits of choosing Electra Energy:

Low Price Upfront

The company offers a competitive price to their customers, and a low price upfront since their prompt payment discount is already built into their pricing.

No long term contracts

You can terminate your contract with no charges any time you please as long as you give them 30 days notice.

Discount

Get an All Energy Discount when you combine your electricity and gas.

Transparent Billing

Know where your money's going with transparent billing on your power bills. Electra Energy itemises your charges so you know exactly what you're paying for at a glance.

No mark-up on Network Services

Because it's impractical to flow through the per kWh Network charges for all networks, Electra Energy will flow through the Electra Network Services charges for the duration that you're with them.

Great Customer Service

They have a friendly team that will help make the switching process easy for you. No need to turn off your power as part of the switching process, too!

Where do they provide services?

Here are the areas where Electra Energy provides electricity services:

  • Foxton
  • Tokomaru
  • Shannon
  • Levin
  • Otaki
  • Waikanae
  • Paraparaumu
  • Paekakariki

What products do they offer?

Electra Energy offers the following products:

  • Electricity
  • Natural gas
  • LPG

What are their payment options?

Another important thing to consider when looking for a power provider is convenience. Electra Energy offers numerous payment options:

  • Monthly
  • Direct debit
  • Direct credit
  • In-person at BNZ and PostShop
  • Internet banking
  • Credit or debit card
  • SmoothPay

Bill types:

  • Paper
  • Email

You can also check your balance easily, by logging in to your Electra Energy account.

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What if I have concerns and/or inquiries?

Electra Energy has great customer service so you can be sure that your questions and concerns are answered. Get in touch with them via email, phone, or by filling out the general enquiry form on their website.

For urgent concerns, you may also talk to the company’s chatbot Fern, about your account any time of the day.

Because Fern is just new, it’s possible that not all your questions and concerns will be answered. As of writing, these are the services that Fern can assist you with:

  • Your Electra Energy account balance
  • Your next bill’s due date
  • Payment options
  • Moving house
  • If you want to order LPG refills
  • How to register for My Account

What to expect from Fern:

No waiting times.

Receive an instant response when you chat

Available 24/7

Message any time you need and it'll be available to answer your questions

Can answer your account queries

This includes your account balance, bill due date, etc.

To make sure that your chat is secure, Fern will ask you some security questions

This is to verify that you are an authorised account holder. 

Electra Energy Customer reviews:

Need more convincing? Check out some of their customers’ reviews.

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Overall, Electra Energy is an ideal option, especially if you want to support local businesses. Apart from lower costs, many of their customers have praised their customer support, so you can be sure that they're ready to help you out with your concerns.

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